Salesforce

Salesforce.com (NYSE: CRM) provides hosted applications that manage customer information as an alternative to enterprise software. It developed the Sales Cloud, Service Cloud, and Chatter applications, as well as the Force.com cloud platform. Based in San Francisco, Calif., US.

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138 results in Reports

  • Salesforce
  • For Application Development & Delivery Professionals

    Report:Developer Conferences Speed Your Transition To Modern Application Development

    Which Conferences Should Developers Attend In 2016?

    To meet their customers' growing expectations for outstanding apps, companies need top developers who keep up with rapidly evolving technology trends. Conferences expose developers to emerging...

    • Downloads: 48
  • For Application Development & Delivery Professionals

    Report:The Business Applications Landscape 2016 To 2020: SaaS Disruption And Vendor Proliferation

    Landscape: The Business Applications Playbook

    Organizations rely heavily on commercial packaged application software to support business processes. This landscape ranges from customer-focused business technology (BT) applications to solutions...

    • Downloads: 156
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q4 2015

    Due Diligence Required: These Vendors Are Great At Supporting Enterprise Organizations

    In the customer service solutions Forrester Wave™ for enterprise organizations, we identified the 11 most significant customer service solutions — eGain, Microsoft, Moxie, Oracle Service Cloud,...

    • Downloads: 146
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Customer Service Solutions For Midsize Teams, Q4 2015

    Due Diligence Required: These Vendors Are Great At Supporting Midsize Teams

    In Forrester's 36-criteria evaluation of customer service vendors for enterprise organizations, we identified the 11 most significant solution providers — Astute Solutions, eGain, Freshdesk,...

    • Downloads: 70
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Cloud Business Intelligence Platforms, Q4 2015

    Fifteen Solutions Demonstrate The Diversity Of Choices Available To Enterprises

    In Forrester's 16-criteria evaluation of cloud business intelligence (BI) platform vendors, we identified the 15 most significant vendors — 1010data, Adaptive Insights, Bime Analytics, Birst,...

    • Downloads: 238
  • For B2C Marketing Professionals

    Report:Vendor Landscape: Mobile Engagement Automation Solutions

    Mobile Moments Demand Speed, Speed Demands Automation

    With over 30 billion mobile moments happening each day in the US alone, marketers need automation to deliver against high customer expectations in real time. Vying to help is a new class of vendors:...

    • Downloads: 175
  • For B2C Marketing Professionals

    Report:Toolkit: Mobile Engagement Automation Vendors

    This toolkit supplements the November 5, 2015, "Vendor Landscape: Mobile Engagement Automation Vendors" Forrester report.

    • For Application Development & Delivery Professionals

      Report:Brief: Salesforce's Customer Platform Gets Richer — And More Complex

      Coders Will Find Heroku Enterprise Useful For Compliance Apps, And A New Commitment To Real-Time Applications

      Read this brief for our reassessment of Salesforce's cloud platform strategy in the wake of new products and enhancements. Salesforce extended and further integrated its platform, a popular...

      • Downloads: 127
    • For Customer Experience Professionals

      Report:Brief: What Dreamforce 2015 Tells CX Professionals About Connected Experiences

      Connected Experiences Pave The Way To Better Customer Experience Management

      Most customer experience (CX) pros may not have noticed Salesforce's Dreamforce — one of the world's largest software conferences — during the second week of September 2015. But this...

      • Downloads: 108
    • For Application Development & Delivery Professionals

      Report:The Forrester Wave™: Digital Experience Platforms, Q4 2015

      The 10 Providers That Matter Most And How They Stack Up

      In Forrester's 40-criteria evaluation of digital experience platform vendors, we identified the 10 most significant software providers — Acquia, Adobe, Demandware, EPiServer, IBM, Oracle, SAP...

      • Downloads: 573
    • For Application Development & Delivery Professionals

      Report:Choose The Right CRM Solutions For Your Organization

      Tools And Technology: The CRM Playbook

      The CRM technology landscape is tough, due to the commoditization of core features, the rise of point solutions, the shift to software-as-a-service (SaaS) solutions, and the need to provide mobile...

      • Downloads: 1746
    • For Customer Insights Professionals

      Report:The Forrester Wave™: Real-Time Interaction Management, Q3 2015

      The 11 Providers That Matter Most And How They Stack Up

      In Forrester's 35-criteria evaluation of real-time interaction management (RTIM) vendors, we identified the 11 most significant technology providers in the category — Adobe, Experian, IBM,...

      • Downloads: 389
    • For Application Development & Delivery Professionals

      Report:Market Overview: Chat Solutions For Customer Service

      Twenty-One Solutions For Delivering Differentiated Experiences

      Customers demand superior service and support as the price for their ongoing loyalty and patronage, and they are increasingly leveraging the chat channel for customer service. The chat vendor...

      • Downloads: 1145
    • For Application Development & Delivery Professionals

      Report:Brief: Salesforce Project Best Practices

      How To Work With Partners In Agile, Business-Centric Models

      Salesforce continues its dominance as a leading choice for cloud CRM and cloud platform for companies of all sizes. Salesforce projects are rising in scale, with many now exceeding $10 million per...

      • Downloads: 153
    • For Security & Risk Professionals

      Report:The Forrester Wave™: B2E Cloud IAM, Q2 2015

      Tools & Technology: The Identity And Access Management Playbook

      In Forrester's 17-criteria evaluation of B2E cloud identity and access management (IAM) vendors, we identified the nine most significant SaaS providers in the category — Bitium, Centrify, IBM,...

      • Downloads: 401
    • For Application Development & Delivery Professionals

      Report:The Forrester Wave™: Salesforce Implementation Partners, Q2 2015

      The 13 Providers Best Suited For Larger, Transformational Salesforce Projects

      Salesforce — the behemoth of the software-as-a-service (SaaS) world — continues to expand into new solution areas, larger and more global deployments, and more strategic business...

      • Downloads: 382
    • For B2C Marketing Professionals

      Report:The Forrester Wave™: Social Depth Platforms, Q2 2015

      The Seven Community Providers That Matter Most And How They Stack Up

      In Forrester's 62-criteria evaluation of social depth platform (SDP) vendors, we identified the seven most significant software providers — Acquia, Jive, Lithium, Livefyre, Salesforce,...

      • Downloads: 341
    • For Enterprise Architecture Professionals

      Report:Manage Your Customer Content In The Salesforce Context

      Enterprise Content Management Adds Value When Documents Drive Deals

      Salesforce has become a dominant platform for customer-facing sales and service professionals, as well as the marketing, operations, and technical teams that support them. Active users spend much of...

      • Downloads: 207
    • For Customer Insights Professionals

      Report:Brief: Three Reasons To Consider Alternatives For Cross-Channel Campaign Management

      Many Vendors Offer Compelling CCCM Options

      The cross-channel campaign management (CCCM) market is diverse and continues to attract innovation and specialization. "The Forrester Wave: Cross-Channel Campaign Management, Q3 2014" features an...

      • Downloads: 252
    • For Application Development & Delivery Professionals

      Report:Market Overview: Salesforce Services Partners

      Market Shakeout Changes The Provider Landscape

      Salesforce continues to grow at impressive rates, now boasting more than 140,000 customers and a wide solutions footprint spanning customer resource management (CRM), IT service management (ITSM),...

      • Downloads: 272
    • For B2C Marketing Professionals

      Report:The Forrester Wave™: Social Relationship Platforms, Q2 2015

      The 11 Providers That Matter Most And How They Stack Up

      In Forrester's 41-criteria evaluation of social relationship platform (SRP) vendors, we identified the 11 most significant software providers — Adobe, Expion, Falcon Social, Hootsuite, Oracle,...

      • Downloads: 677
    • For Enterprise Architecture Professionals

      Report:Master Business Agility With Cloud Platforms

      Three Categories Of Agility Boosters Deliver Organizational And Market Agility

      Software-as-a-service (SaaS) computing and cloud platforms have been around for more than 20 years, with faster and simpler software delivery driving adoption. Speed remains important, but speed is...

      • Downloads: 314
    • For CIO Professionals

      Report:Salesforce Is Bidding To Be Your Strategic Customer Platform; Should You Accept?

      Salesforce's Reach Toward $20 Billion Will Force CIOs To Decide How Much Salesforce Is Too Much

      As Salesforce seeks to achieve its goal of being the first cloud vendor with $10 billion in revenues and its aspiration to reach $20 billion, understanding its strategy for achieving those targets...

      • Downloads: 382
    • For Application Development & Delivery Professionals

      Report:The Forrester Wave™: CRM Suites For Large Organizations, Q1 2015

      Salesforce, SAP, Oracle, And Microsoft Lead A Mature Field Of Vendors

      In this Forrester Wave evaluation of customer relationship management (CRM) suites for enterprise organizations, we identified the nine most significant CRM suites solutions — Infor CRM...

      • Downloads: 843
    • For Application Development & Delivery Professionals

      Report:The Forrester Wave™: CRM Suites For Midsize Organizations, Q1 2015

      Salesforce And Microsoft Lead A Mature Field Of Vendors

      In this Forrester Wave evaluation of customer relationship management (CRM) suites for midsize organizations, we identified the 10 most significant CRM suites solutions — Aptean Pivotal CRM,...

      • Downloads: 572