Salesforce

Salesforce.com (NYSE: CRM) provides hosted applications that manage customer information as an alternative to enterprise software. It developed the Sales Cloud, Service Cloud, and Chatter applications, as well as the Force.com cloud platform. Based in San Francisco, Calif., US.

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50 results in Reports

  • Salesforce
  • Application Development & Delivery
  • For Application Development & Delivery Professionals

    Report:Developer Conferences Speed Your Transition To Modern Application Development

    Which Conferences Should Developers Attend In 2016?

    To meet their customers' growing expectations for outstanding apps, companies need top developers who keep up with rapidly evolving technology trends. Conferences expose developers to emerging...

    • For Application Development & Delivery Professionals

      Report:The Business Applications Landscape 2016 To 2020: SaaS Disruption And Vendor Proliferation

      Landscape: The Business Applications Playbook

      Organizations rely heavily on commercial packaged application software to support business processes. This landscape ranges from customer-focused business technology (BT) applications to solutions...

      • Downloads: 149
    • For Application Development & Delivery Professionals

      Report:The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q4 2015

      Due Diligence Required: These Vendors Are Great At Supporting Enterprise Organizations

      In the customer service solutions Forrester Wave™ for enterprise organizations, we identified the 11 most significant customer service solutions — eGain, Microsoft, Moxie, Oracle Service Cloud,...

      • Downloads: 144
    • For Application Development & Delivery Professionals

      Report:The Forrester Wave™: Customer Service Solutions For Midsize Teams, Q4 2015

      Due Diligence Required: These Vendors Are Great At Supporting Midsize Teams

      In Forrester's 36-criteria evaluation of customer service vendors for enterprise organizations, we identified the 11 most significant solution providers — Astute Solutions, eGain, Freshdesk,...

      • Downloads: 69
    • For Application Development & Delivery Professionals

      Report:The Forrester Wave™: Cloud Business Intelligence Platforms, Q4 2015

      Fifteen Solutions Demonstrate The Diversity Of Choices Available To Enterprises

      In Forrester's 16-criteria evaluation of cloud business intelligence (BI) platform vendors, we identified the 15 most significant vendors — 1010data, Adaptive Insights, Bime Analytics, Birst,...

      • Downloads: 237
    • For Application Development & Delivery Professionals

      Report:Brief: Salesforce's Customer Platform Gets Richer — And More Complex

      Coders Will Find Heroku Enterprise Useful For Compliance Apps, And A New Commitment To Real-Time Applications

      Read this brief for our reassessment of Salesforce's cloud platform strategy in the wake of new products and enhancements. Salesforce extended and further integrated its platform, a popular...

      • Downloads: 126
    • For Application Development & Delivery Professionals

      Report:The Forrester Wave™: Digital Experience Platforms, Q4 2015

      The 10 Providers That Matter Most And How They Stack Up

      In Forrester's 40-criteria evaluation of digital experience platform vendors, we identified the 10 most significant software providers — Acquia, Adobe, Demandware, EPiServer, IBM, Oracle, SAP...

      • Downloads: 566
    • For Application Development & Delivery Professionals

      Report:Choose The Right CRM Solutions For Your Organization

      Tools And Technology: The CRM Playbook

      The CRM technology landscape is tough, due to the commoditization of core features, the rise of point solutions, the shift to software-as-a-service (SaaS) solutions, and the need to provide mobile...

      • Downloads: 1748
    • For Application Development & Delivery Professionals

      Report:Market Overview: Chat Solutions For Customer Service

      Twenty-One Solutions For Delivering Differentiated Experiences

      Customers demand superior service and support as the price for their ongoing loyalty and patronage, and they are increasingly leveraging the chat channel for customer service. The chat vendor...

      • Downloads: 1143
    • For Application Development & Delivery Professionals

      Report:Brief: Salesforce Project Best Practices

      How To Work With Partners In Agile, Business-Centric Models

      Salesforce continues its dominance as a leading choice for cloud CRM and cloud platform for companies of all sizes. Salesforce projects are rising in scale, with many now exceeding $10 million per...

      • Downloads: 151
    • For Application Development & Delivery Professionals

      Report:The Forrester Wave™: Salesforce Implementation Partners, Q2 2015

      The 13 Providers Best Suited For Larger, Transformational Salesforce Projects

      Salesforce — the behemoth of the software-as-a-service (SaaS) world — continues to expand into new solution areas, larger and more global deployments, and more strategic business...

      • Downloads: 378
    • For Application Development & Delivery Professionals

      Report:Market Overview: Salesforce Services Partners

      Market Shakeout Changes The Provider Landscape

      Salesforce continues to grow at impressive rates, now boasting more than 140,000 customers and a wide solutions footprint spanning customer resource management (CRM), IT service management (ITSM),...

      • Downloads: 271
    • For Application Development & Delivery Professionals

      Report:The Forrester Wave™: CRM Suites For Large Organizations, Q1 2015

      Salesforce, SAP, Oracle, And Microsoft Lead A Mature Field Of Vendors

      In this Forrester Wave evaluation of customer relationship management (CRM) suites for enterprise organizations, we identified the nine most significant CRM suites solutions — Infor CRM...

      • Downloads: 841
    • For Application Development & Delivery Professionals

      Report:The Forrester Wave™: CRM Suites For Midsize Organizations, Q1 2015

      Salesforce And Microsoft Lead A Mature Field Of Vendors

      In this Forrester Wave evaluation of customer relationship management (CRM) suites for midsize organizations, we identified the 10 most significant CRM suites solutions — Aptean Pivotal CRM,...

      • Downloads: 570
    • For Application Development & Delivery Professionals

      Report:The Road To Social Business Transformation Starts With A Burning Platform

      Road Map: The Social Business And Collaboration Playbook

      Social business technology can transform the way employees work by eliminating barriers to collaboration, improving customer engagement, and accelerating the flow of information and ideas. But even...

      • Downloads: 1187
    • For Application Development & Delivery Professionals

      Report:Market Overview: Enterprise Sales Force Automation Solutions

      Today's Solutions Are Changing The Nature Of Your Customers' Interactions With Your Sales Department

      The sales force automation (SFA) market is undergoing significant change with increasing emphasis on mobile sales capability, integration with other software products, real-time actionable insight,...

      • Downloads: 256
    • For Application Development & Delivery Professionals

      Report:Market Overview: Digital Customer Experience Delivery Platforms

      A Range Of Software Vendors Tackle The Multichannel Experience Mandate

      Businesses need an array of software technology to support digital customer experiences, but they struggle to understand and leverage the tools necessary to create and manage unified, multichannel...

      • Downloads: 1626
    • For Application Development & Delivery Professionals

      Report:Brief: Salesforce Pivots To Modern Applications

      Should You Follow The Lightning? The Answer Isn't Simple

      A new platform choice for customer-facing apps and a business technology (BT) agenda has emerged: Salesforce. Two years of engineering is shifting Salesforce's cloud platforms to modern component...

      • Downloads: 258
    • For Application Development & Delivery Professionals

      Report:Quick Take: Salesforce Enters The BI Market With Wave, The Salesforce Analytics Cloud

      There Just Might Be Another 800-lb Gorilla In The Business Intelligence Market In A Year

      Salesforce.com is muscling its way into the elite tier of the hot, growing, and very crowded business intelligence (BI) market with the launch of Wave, the Salesforce Analytics Cloud. Tight...

      • Downloads: 271
    • For Application Development & Delivery Professionals

      Report:The Forrester Wave™: Digital Experience Delivery Platforms, Q3 2014

      Vendors From A Variety Of Backgrounds Vie To Be More Than A Basket Of Solutions

      In Forrester's 29-criteria evaluation of digital experience delivery providers, we identified the 13 most significant software vendors — Acquia, Adobe, Demandware, Digital River, HP Autonomy,...

      • Downloads: 1406
    • For Application Development & Delivery Professionals

      Report:The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q2 2014

      Due Diligence Required: These Vendors Are Great At Supporting Enterprise Organizations

      In the customer service solutions Forrester Wave™ for enterprise organizations, we identified the 11 most significant customer service solutions — eGain, Kana Enterprise, Microsoft, Moxie...

      • Downloads: 1127
    • For Application Development & Delivery Professionals

      Report:The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

      Due Diligence Required: These Vendors Are Great At Supporting Small And Midsize Teams

      In Forrester's 84-criteria evaluation of customer service vendors for enterprise organizations, we identified the 11 most significant solution providers — Astute Solutions, eGain, Kana...

      • Downloads: 521
    • For Application Development & Delivery Professionals

      Report:Which Public Cloud Platforms Offer The Right Configuration Controls?

      Depth Of Control Matters Most To DevOps But Can Hinder Others

      Developers of modern applications value the agility and abstraction that public cloud platforms provide, but there are vast differences in the degree of control and configurability each platform...

      • Downloads: 361
    • For Application Development & Delivery Professionals

      Report:Navigate The Future Of CRM In 2014

      The only source of competitive advantage is the one that can survive technology-fueled disruption: an obsession with understanding, connecting with, serving, and delighting customers. But as...

      • Downloads: 970
    • For Application Development & Delivery Professionals

      Report:Quick Take: The Salesforce-HP Superpod Experiment

      Salesforce Gives HP Gear And Dedicated Instances A Test Drive

      Salesforce.com's most puzzling announcement at its Dreamforce 2013 conference was the Superpod it will develop with HP. Superpod will be an instance of the Force.com platform and sales and service...

      • Downloads: 112