Sharyn   Leaver

Sharyn Leaver

VP, Group Director Serving CIO Professionals

Sharyn leads the research organization that serves CIOs, CMOs, and Customer Experience Professionals. Her team's research agenda includes all aspects of leadership in the age of the customer — including customer-led strategic planning, operating models, and emerging technology selection and implementation. Sharyn delivers strategic guidance, helping CIOs, CMOs, and other leaders adopt the processes and technologies that will help their firms win, serve, and retain customers.

Previous Work Experience

Previously at Forrester, Sharyn served as research director for the CIO, business process and applications, and consumer markets research teams. As an analyst, Sharyn researched enterprise applications, business process management tools, and several emerging technologies in consumer-driven and manufacturing industries such as life sciences, healthcare, retail, and consumer products.

In addition, Sharyn was a key contributor to the development of the Forrester Wave™ methodology to help clients accurately assess key vendors in a given technology-focused market.

Before joining Forrester, Sharyn spent several years as a consultant and project manager for Clarkston Consulting, a full-service professional services firm. She was responsible for the delivery of vendor selection and implementation projects involving SAP and other ERP applications, integration technology, and enterprise portals.

Education

Sharyn holds a B.S. in computer information systems technology from Purdue University. She also holds a M.S. in medical informatics from Northwestern University. 

Sharyn Leaver

VP, Group Director Serving CIO Professionals

Sharyn leads the research organization that serves CIOs, CMOs, and Customer Experience Professionals. Her team's research agenda includes all aspects of leadership in the age of the customer — including customer-led strategic planning, operating models, and emerging technology selection and implementation. Sharyn delivers strategic guidance, helping CIOs, CMOs, and other leaders adopt the processes and technologies that will help their firms win, serve, and retain customers.

Previous Work Experience

Previously at Forrester, Sharyn served as research director for the CIO, business process and applications, and consumer markets research teams. As an analyst, Sharyn researched enterprise applications, business process management tools, and several emerging technologies in consumer-driven and manufacturing industries such as life sciences, healthcare, retail, and consumer products.

In addition, Sharyn was a key contributor to the development of the Forrester Wave™ methodology to help clients accurately assess key vendors in a given technology-focused market.

Before joining Forrester, Sharyn spent several years as a consultant and project manager for Clarkston Consulting, a full-service professional services firm. She was responsible for the delivery of vendor selection and implementation projects involving SAP and other ERP applications, integration technology, and enterprise portals.

Education

Sharyn holds a B.S. in computer information systems technology from Purdue University. She also holds a M.S. in medical informatics from Northwestern University. 

Sharyn Leaver's Research

Most RecentMost Popular
  • For CIO Professionals

    REPORT: The Road Map For Customer-Obsessed IT Transformation

    The Strategy Report In The IT Transformation Playbook

    February 1, 2018 Laura Koetzle, Sharyn Leaver, Glenn O'Donnell

    Transforming legacy technology systems, processes, and talent into the fast, connected technology organization required of customer-obsessed firms is complex and expensive. That's why, as a CIO, CTO, or other key technology leader, you need to craft a plan tuned to your specific starting point, your urgency to change, and the level of difficulty in making those changes. In this report, we describe the steps that will help you chart your course to customer-obsessed IT transformation.

  • For CIO Professionals

    REPORT: Gauge Your IT Maturity

    Assessment: The IT Transformation Playbook

    September 25, 2017 Bobby Cameron, Sharyn Leaver, Laura Koetzle

    The age of the customer sets the context for technology-based transformation. But what specific steps will optimize the business value of technology? How can you use technology to win, serve, and retain customers? The answer varies by your firm's current level of technology leadership maturity and the demands the tech organization faces to help your firm move to the next stage. This report provides CIOs with a self-assessment tool that will help set a strategy for their IT transformation.

  • For CIO Professionals

    REPORT: Top Five Imperatives To Win In The Age Of The Customer

    May 23, 2017 Sharyn Leaver

    Customer-obsessed companies have the highest median three-year growth in sales. But only 13% of firms have achieved this level of customer obsession. Why? Because it's hard. It requires remaking your company, systematically, to reorient each element toward the customer. The good news is that, done right, five key imperatives — many of which are likely already underway in your organization — can set you on the path toward customer obsession. This report outlines the why and how of these top executive-level imperatives.

  • For CIO Professionals

    REPORT: Predictions 2017: CIOs Push For Speed Amid Volatility

    October 31, 2016 Matthew Guarini, Pascal Matzke, Sharyn Leaver

    Customer obsession is paramount for business success. With customers having more power than ever, a dynamic only accelerating, it is imperative that CIOs get ahead of the curve. This involves making key decisions that will help your company provide the necessary technology to win, serve, and retain customers. This report highlights Forrester's predictions for the evolving role of the CIO in 2017 and the trends that will drive this change.

  • For CIO Professionals

    REPORT: Master Design Thinking To Accelerate Your BT Agenda

    Processes: The Business Technology Agenda Playbook

    April 18, 2016 Sharyn Leaver, Martin Gill

    Teams across your business are likely using customer-focused methods to help pursue the business technology (BT) agenda and create digital experiences. Unfortunately, different teams use different methods to achieve domain-specific goals, which confuse collaboration and hamper speed and innovation. Customer-obsessed firms are weaving these methods into a common framework. This report shows how design thinking brings these disciplines together and will become the foundational process for executing on CIOs' BT agenda.

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