Sharyn Leaver

VP, Group Director serving CIOs

Sharyn leads the research organization that serves CIOs, CMOs, and Customer Experience Professionals. Her team's research agenda includes all aspects of leadership in the age of the customer — including customer-led strategic planning, operating models, and emerging technology selection and implementation. Sharyn delivers strategic guidance, helping CIOs, CMOs, and other leaders adopt the processes and technologies that will help their firms win, serve, and retain customers.

Previous Work Experience

Previously at Forrester, Sharyn served as research director for the CIO, business process and applications, and consumer markets research teams. As an analyst, Sharyn researched enterprise applications, business process management tools, and several emerging technologies in consumer-driven and manufacturing industries such as life sciences, healthcare, retail, and consumer products.

In addition, Sharyn was a key contributor to the development of the Forrester Wave™ methodology to help clients accurately assess key vendors in a given technology-focused market.

Before joining Forrester, Sharyn spent several years as a consultant and project manager for Clarkston Consulting, a full-service professional services firm. She was responsible for the delivery of vendor selection and implementation projects involving SAP and other ERP applications, integration technology, and enterprise portals.

Education

Sharyn holds a B.S. in computer information systems technology from Purdue University. She also holds a M.S. in medical informatics from Northwestern University. 

Sharyn Leaver's Research

  • For CIOs

    Report: Master Design Thinking To Accelerate Your BT Agenda

    Teams across your business are likely using customer-focused methods to help pursue the business technology (BT) agenda and create digital experiences. Unfortunately, different teams use differe...

  • For eBusiness & Channel Strategy Professionals

    Report: Master Design Thinking To Accelerate Your Digital Transformation

    Teams across your business are likely using customer-focused methods like journey mapping and Agile development to pursue digital business transformation and create digital experiences. Unfortun...

  • For CIOs

    Report: The False Promise Of Bimodal IT

    CEOs, CIOs, and heads of product development face huge challenges and opportunities that require a re-engineering of technology management and the business' role in its implementation. Bimodal I...

  • For CIOs

    Report: The Operating Model For Customer Obsession

    We know and have proven that a better customer experience correlates with higher revenue growth. But what does it take to succeed in your quest for the level of customer obsession needed to driv...

  • For CMO Professionals

    Report: The Operating Model For Customer Obsession

    We know and have proven that a better customer experience correlates with higher revenue growth. But what does it take to succeed in your quest for the level of customer obsession needed to driv...

  • For Enterprise Architecture Professionals

    Report: The Future Of Enterprise Applications

    The $103 billion enterprise applications market has experienced massive consolidation over the past few years and has delivered moderate innovation and revenue growth. Meanwhile, globalization, ...

  • For CIOs

    Report: Tools For IT Planning

    Strategic planning is more difficult than ever. Today's volatile economic environment means that IT must plan quickly, more flexibly, and more thoroughly. Plans that don't follow this path quick...

  • Report: Business Process & Applications Professionals: Must-Read Research In An Economic Downturn

    Although the first half of 2008 showed a steady pace of technology spending, according to our latest research it's very likely that a slowdown is coming. And in a down economy, businesses face t...

  • For CIOs

    Report: CIOs: Develop A Technology Watch List

    As IT executives set out their strategies and plan for 2010 and beyond, they must determine what the top technology trends are for their business and gauge IT's ability to support the next phase...

  • For CIOs

    Report: Do CIOs Care About IT Management Tools?

    CIOs are constantly working to run IT like a business — focusing on business orientation through capabilities like IT planning, portfolio management, and IT investment optimization. A myri...

View all of Sharyn Leaver's Research

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