Sharyn Leaver

VP, Group Director serving CIOs

Sharyn leads the research organization that serves CIOs, CMOs, and Customer Experience Professionals. Her team's research agenda includes all aspects of leadership in the age of the customer — including customer-led strategic planning, operating models, and emerging technology selection and implementation. Sharyn delivers strategic guidance, helping CIOs, CMOs, and other leaders adopt the processes and technologies that will help their firms win, serve, and retain customers.

Previous Work Experience

Previously at Forrester, Sharyn served as research director for the CIO, business process and applications, and consumer markets research teams. As an analyst, Sharyn researched enterprise applications, business process management tools, and several emerging technologies in consumer-driven and manufacturing industries such as life sciences, healthcare, retail, and consumer products.

In addition, Sharyn was a key contributor to the development of the Forrester Wave™ methodology to help clients accurately assess key vendors in a given technology-focused market.

Before joining Forrester, Sharyn spent several years as a consultant and project manager for Clarkston Consulting, a full-service professional services firm. She was responsible for the delivery of vendor selection and implementation projects involving SAP and other ERP applications, integration technology, and enterprise portals.


Sharyn holds a B.S. in computer information systems technology from Purdue University. She also holds a M.S. in medical informatics from Northwestern University. 

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11 results in Reports

  • Sharyn Leaver
  • Tech Sector Economics
  • Report:Business Process & Applications Professionals: Must-Read Research In An Economic Downturn

    Although the first half of 2008 showed a steady pace of technology spending, according to our latest research it's very likely that a slowdown is coming. And in a down economy, businesses face tough...

    • Downloads: 1259
  • For CIO Professionals

    Report:Do CIOs Care About IT Management Tools?

    CIOs are constantly working to run IT like a business — focusing on business orientation through capabilities like IT planning, portfolio management, and IT investment optimization. A myriad of...

    • Downloads: 1030
  • For CIO Professionals

    Report:CIOs: Insist On TEI Calculations To Justify Business-Critical IT Investments

    Now more than ever, IT executives face difficult decisions around which IT investments in their portfolios to execute on, cancel, or defer. IT executives must identify the projects that are...

    • Downloads: 715
  • For CIO Professionals

    Report:CIOs: Use TEI To Unearth IT Investment "Options"

    As firms look to squeeze value from technology, IT executives' ability to understand, quantify, and communicate the flexibility options of an IT investment becomes vital for business health....

    • Downloads: 635
  • For CIO Professionals

    Report:Enterprise Software Budgets And Initiatives

    Consolidation, Modernization, And Collaboration Are Top Software Priorities

    Budgeting and planning season is right around the corner, and an armful of new and unproven technologies and software initiatives promise to change the way IT conducts its business. IT organizations...

    • Downloads: 649
  • For CIO Professionals

    Report:CIOs: Consider Apps Support Alternatives For Cost Savings

    Third-Party Apps Maintenance Is A Viable Option — Particularly In Tough Times

    Paying in advance for rarely used upgrades of applications like enterprise resource planning (ERP) and other software makes little sense in today's economic environment. Representing one-third of...

    • Downloads: 393
  • For CIO Professionals

    Report:CIOs: Categorize And Define Technology Investment Risk

    Failed, delayed, and misaligned IT projects have fueled business executives' dissatisfaction with IT. The benefit and cost estimates of technology investments provided by IT executives are often far...

    • Downloads: 461
  • For Application Development & Delivery Professionals

    Report:Possible Field Service Boon Despite Recession

    Four Trends To Stay On Top Of To Be Successful In 2009

    Trailing a year's worth of economic challenges for businesses and consumers alike, the recession has hit — hard. While many undoubtedly look to curb spending and get the most from assets...

    • Downloads: 353
  • For CIO Professionals

    Report:CIOs: Note The IT Market Outlook, Q2 2009

    It's no surprise that the Q1 2009 tech market indicator data was dismal; however, Forrester predicts that the US tech market is more than halfway through the downturn. Poor Q1 results in both the US...

    • Downloads: 332
  • For Application Development & Delivery Professionals

    Report:Economic Insights For Process And Apps Pros

    Plan For Inevitable Project Reprioritizations

    Given the gloomy economic climate, businesses large and small have difficult decisions ahead on the path to fiscal responsibility and stability. IT shops will be tempted and coerced to cut back in...

    • Downloads: 150
  • For Enterprise Architecture Professionals

    Report:Business Process And Apps Economic Downturn Insights

    Data highlights from Forrester¿s November 2008 Global Economic Downturn Insights Online Survey.

    • Downloads: 2