Why Read This
Enterprises need to shift from isolated enterprise social projects to a process-oriented view that drives business outcomes. Smart process apps — an emerging $34 billion software category designed to support people-intensive, highly variable, and loosely structured business processes — will drive this renewed focus. Smart process apps will package enterprise social platforms, mobility, and dynamic case management (DCM) to serve goals of innovation, collaboration, and workforce productivity and to connect to core business processes. This report takes a deep look at the trajectory of these emerging areas and reviews smart process app implementations that combine enterprise social and DCM.