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- Customer Experience Management (13)
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- Measurement (6)
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For CIO Professionals
The State Of Digital Business 2014
While government agencies and non-profit organizations come to digital business with different agendas, for both, profit isn't the driving force of their missions. But do executives in these...
- Downloads: 121
For Security & Risk Professionals
Business Case: The Security Architecture And Operations Playbook
We are in the midst of a golden age of hacking. The information security threat landscape is changing rapidly, and security organizations are struggling to keep up with the changing nature,...
- Downloads: 1348
For Customer Experience Professionals
The Evolution Of An Outcome-Driven CX Measurement Program
The American Cancer Society (ACS) is the most comprehensive organization fighting cancer in the US. Every year, ACS touches millions of people who are invested in the fight against cancer. However,...
- Downloads: 220