Social Media

Also referred to as Web 2.0, this term describes the convergence between human interaction and Internet-based groundswell technologies such as mobile and video (e.g., Facebook, Twitter, and YouTube, etc.). Research coverage includes user-generated content and rich Internet applications.

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43 results in Reports

  • Craig Le Clair
  • For Enterprise Architecture Professionals

    Report:The Forrester Wave™: ECM Transactional Content Services, Q3 2015

    Our Evaluation Of 10 ECM Vendors And How They Stack Up

    In Forrester's 26-criteria evaluation of enterprise content management (ECM) transactional content services vendors, we identified the 10 most significant software providers — EMC, HP, IBM,...

    • Downloads: 439
  • For Enterprise Architecture Professionals

    Report:Brief: IoT And Analytics Startups Can Turn Insurers Into "The Good Guys"

    Insurers Deliver Broader Services, Greater Engagement, And More Value With New Technologies

    The property and casualty (P&C) insurance industry is notoriously conservative. But in the age of the customer, this old-guard loyalty to the status quo needs to change. In this brief, Forrester...

    • Downloads: 324
  • For Application Development & Delivery Professionals

    Report:The Critical Role Of Policy In Enterprise Collaboration

    Processes: The Enterprise Collaboration Playbook

    A clear collaboration policy is essential for employees using customer, partner, and internal collaboration tools. While it takes a cross-organizational team to establish a collaboration policy,...

    • Downloads: 717
  • For Application Development & Delivery Professionals

    Report:Predictions 2015: The Age Of The Customer Is Set To Disrupt The BPM Market

    The age of the customer is disrupting a business process management (BPM) discipline that started in the 1990s to drive costs from production and operations. Over the next two years, new alternative...

    • Downloads: 518
  • For CIO Professionals

    Report:The 10 Dimensions Of Business Agility

    Enabling Bottom-Up Decisions In A World Of Rapid Change

    Change is accelerating. Only the agile company can survive. But what constitutes agility in the modern era? An agile enterprise embraces change as a matter of routine, whether that change is driven...

    • Downloads: 1040
  • For Application Development & Delivery Professionals

    Report:Seven New Buying Patterns Reshape The 2017 Enterprise Collaboration Market

    Landscape: The Enterprise Collaboration Playbook

    The enterprise collaboration (EC) landscape is rife with innovative products that begin with a narrow feature set (e.g., Box for document collaboration or Slack for group messaging). Viral growth and...

    • Downloads: 251
  • For Enterprise Architecture Professionals

    Report:Develop Five Processes To Drive Ongoing ECM Program Success

    Processes: The Enterprise Content Management Playbook

    Program governance, information governance, implementation, continuous improvement, and support services are the primary processes of managing enterprise content. These five processes require...

    • Downloads: 255
  • For Enterprise Architecture Professionals

    Report:Brief: Four Predictions For European E-Signature Adoption

    The US Leads Europe In E-Signature Adoption

    The e-signature market is still emerging and involves a plethora of rapidly changing products and services. Despite its leadership in mobile and electronic identification, Europe still lags behind...

    • Downloads: 194
  • For Enterprise Architecture Professionals

    Report:Business Agility Starts With Your People

    A Digital Business Requires An Organization Able To Sense And Execute On Change

    Adaption to change is crucial. At today's rate of change, acute awareness and reaction are mandatory. We surveyed 300 global businesses to dig deep into how prepared, i.e., agile, they are for types...

    • Downloads: 366
  • For Enterprise Architecture Professionals

    Report:Brief: Five Reasons The Dell Acquisition Will End Up As A Positive For Documentum Customers

    A Spinoff May Be Just What The Doctor Ordered

    Investors and analysts are divided on the future of EMC's Documentum in the wake of the Dell acquisition, as competition from heavy architecture and lightweight cloud-based alternatives has...

    • Downloads: 93
  • For Enterprise Architecture Professionals

    Report:The State Of Robotic Process Automation

    A Poor Man's Business Process Management, Or Possibly Something More

    There's a lot of talk these days about a bleak future of employment where tireless robots steal all the jobs. Robotic process automation (RPA) is part of that discussion. This report provides...

    • Downloads: 675
  • For Enterprise Architecture Professionals

    Report:The Forrester Wave™: Enterprise Content Management, Q3 2013

    The enterprise content management (ECM) market has continued to diversify, with vendors turning to solutions focused on business and transactional content technologies. End users are looking for ways...

    • Downloads: 2136
  • For Enterprise Architecture Professionals

    Report:Master Business Agility With Cloud Platforms

    Three Categories Of Agility Boosters Deliver Organizational And Market Agility

    Software-as-a-service (SaaS) computing and cloud platforms have been around for more than 20 years, with faster and simpler software delivery driving adoption. Speed remains important, but speed is...

    • Downloads: 362
  • For Enterprise Architecture Professionals

    Report:Vendor Landscape: ECM Providers Gobble Up Capture Technology

    New Entrants Are Challenging The Old Guard

    Capture is finally getting away from the pixel mindset of the past three decades. Smarter solutions now address new channels and different file formats, allowing for innovative pricing models....

    • Downloads: 184
  • For Enterprise Architecture Professionals

    Report:BPM Projects Show Good But Varied Performance

    A business process — at its highest level — is any activity that helps an enterprise achieves its goals. Measurement via metrics and comparison via benchmarks are critical to achieve emerging age of...

    • Downloads: 725
  • For Enterprise Architecture Professionals

    Report:The Future Of White-Collar Work: Sharing Your Cubicle With Robots

    Thirteen Emerging Best Practices For Man/Machine Collaboration

    Cognitive technologies have already reshaped the general workforce, forcing enterprise architecture (EA) professionals to answer questions about how quickly these technologies will disrupt...

    • Downloads: 228
  • For Enterprise Architecture Professionals

    Report:Six Trends Reshape The Content Capture Market

    Increasing Digitization, Big Data, And Analytics Have The Potential To Lower The Capture Administrative Burden

    Today most enterprises rely on inbound content capture technology designed for paper and fax and aligned specifically with a line of business. But now the BT agenda is clear: Help fully digitize the...

    • Downloads: 339
  • For Enterprise Architecture Professionals

    Report:Convert Core Output To Digital Now

    Fifty Percent Of Core-System Output Will Be Digital By 2020

    The output from core systems is mostly communications of record — a monthly statement or a letter cancelling a policy. Forrester clients frequently ask about converting this type of output from...

    • Downloads: 303
  • For Enterprise Architecture Professionals

    Report:Brief: Ten Trends Will Reshape Customer Communications Management

    Enterprise architects face unprecedented pressure from the business to secure technology to help reduce print costs, prepare for mobile payment growth, and revise language used in customer...

    • Downloads: 380
  • For Enterprise Architecture Professionals

    Report:Prepare For 2015's Shifting BPM Landscape

    Landscape: The Business Process Management Playbook

    Enterprise architects, in particular business process architects, face a new frontier for driving process change. Business process management (BPM) has always focused on improving and automating...

    • Downloads: 1377
  • For Enterprise Architecture Professionals

    Report:Identify The Skills Required For ECM Program Success By Mapping Roles To Key Processes

    Organization: The Enterprise Content Management Playbook

    A collaborative, cross-functional team is the foundation of a successful enterprise content management (ECM) program. By prioritizing skills and partnering with business, technology, and compliance...

    • Downloads: 803
  • For Enterprise Architecture Professionals

    Report:Cloud Platforms Will Turn Enterprise Architecture Inside Out

    Enterprise Architects Need New Practices, And Changes To Existing Ones, For The Digital Business Era

    Firms have adopted cloud services in an ad hoc fashion, driven by opportunity and expediency more than by strategy. Cloud use cases and the architectural decisions surrounding them are different from...

    • Downloads: 447
  • For Enterprise Architecture Professionals

    Report:The Forrester Wave™: Customer Communications Management, Q2 2016

    The 14 Providers That Matter Most And How They Stack Up

    Forrester frequently receives inquiries on customer communications management (CCM) from enterprise architecture (EA) professionals looking for direction on how to update their technologies for new...

    • Downloads: 195
  • For Application Development & Delivery Professionals

    Report:Use A Customer-Centric Metrics Framework To Drive BPM Excellence

    Performance Management: The Business Process Management Playbook

    Business process leaders are finding that improving the performance of a BPM program has changed as we've entered the age of the customer. Whereas it used to be enough to focus on productivity and...

    • Downloads: 1181
  • For Enterprise Architecture Professionals

    Report:The Forrester Wave™: Dynamic Case Management, Q1 2016

    The 14 Providers That Matter Most And How They Stack Up

    In our 21-criteria evaluation of the dynamic case management (DCM) market, we identified the 14 most significant software vendors — Appian, bpm'online, Column Technologies, DST Systems, Eccentex,...

    • Downloads: 320