Social Media

Also referred to as Web 2.0, this term describes the convergence between human interaction and Internet-based groundswell technologies such as mobile and video (e.g., Facebook, Twitter, and YouTube, etc.). Research coverage includes user-generated content and rich Internet applications.

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354 results in Reports

  • Enterprise Architecture
  • For Enterprise Architecture Professionals

    Report:Brief: Plan Your Four-Tiered Approach To Enterprise Mobile Security

    In the early stages of enterprise mobility, many firms bought a mobile device management (MDM) tool to protect and secure email and calendar access. As enterprise mobility goes beyond simple email...

    • Downloads: 195
  • For Enterprise Architecture Professionals

    Report:Assessing The Fitness Of Your Architecture

    Forrester's Architecture Assessment Framework Measures Five Dimensions Of Fitness

    Firms are investing more in enterprise architecture to drive business performance. In our discussions with enterprise architecture (EA) practitioners, however, we've found that they commonly perceive...

    • Downloads: 499
  • For Enterprise Architecture Professionals

    Report:The Forrester Wave™: ECM Transactional Content Services, Q3 2015

    Our Evaluation Of 10 ECM Vendors And How They Stack Up

    In Forrester's 26-criteria evaluation of enterprise content management (ECM) transactional content services vendors, we identified the 10 most significant software providers — EMC, HP, IBM,...

    • Downloads: 439
  • For Enterprise Architecture Professionals

    Report:What iOS 8 Means To Your Enterprise Mobility Plans

    Enterprise Architects Must Design The Right iOS 8 Guardrails For Their Business

    If you have already adopted Apple devices into your corporate device standards, employees and your chief information officer (CIO) will likely pressure you to support Apple's latest release, iOS 8....

    • Downloads: 167
  • For Enterprise Architecture Professionals

    Report:The Platform Explosion: Harness It Or Lose Agility

    Job No. 1 For EA Pros: Don't Let Complexity Kill Responsiveness

    The neat boundary between platforms and applications is gone, resulting in a spike in the number of software platforms in the average enterprise. Vendors of all types — SaaS providers, systems...

    • Downloads: 198
  • For Enterprise Architecture Professionals

    Report:The Forrester Wave™: Enterprise Architecture Service Providers, Q1 2015

    The 10 Providers That Matter Most And How They Stack Up

    In Forrester's 25-criteria evaluation of enterprise architecture (EA) service providers, we identified the 10 most significant service providers — Capgemini, Cognizant, Deloitte, EY, HCL...

    • Downloads: 548
  • For Enterprise Architecture Professionals

    Report:Information Strategies Move Center Stage

    Vision: The Information Strategy And Architecture Playbook

    The flood of information coming from widespread digitization has created new opportunities and risks that business executives can't ignore. Forrester is seeing a dramatic uptick in the importance of...

    • Downloads: 871
  • For Enterprise Architecture Professionals

    Report:Market Overview: BPM Service Providers, Q4 2013

    Leading Providers Help Drive Digital Process Reinvention

    In the next decade, business processes are poised to undergo unprecedented change, sparked by the need to extend business processes to new digital channels, reinvent legacy business processes for...

    • Downloads: 542
  • For Enterprise Architecture Professionals

    Report:The 10 Key Attributes That Reveal Your ECM Maturity Level

    Assessment: The Enterprise Content Management Playbook

    This report provides a framework for EA professionals to assess their organization's content management maturity, identify capability gaps, and plot a course for program improvement. Programs led...

    • Downloads: 806
  • For Enterprise Architecture Professionals

    Report:Data Technology Pathfinder

    Landscape: The Data Management Playbook

    The variety, velocity, and volume of data continue to explode. Business stakeholders want direct access to diverse data. Firms now set policies and assume the risk of data management and usage. In...

    • Downloads: 1306
  • For Enterprise Architecture Professionals

    Report:The Forrester Wave™: Data Governance Stewardship Applications, Q1 2016

    Seven Providers Support The Data Governance 2.0 Journey

    Data has proven itself a strategic asset for digital transformations and is becoming key to everything from improved marketing to exploring new business models. In this expanded role, data governance...

    • Downloads: 248
  • For Enterprise Architecture Professionals

    Report:Brief: IoT And Analytics Startups Can Turn Insurers Into "The Good Guys"

    Insurers Deliver Broader Services, Greater Engagement, And More Value With New Technologies

    The property and casualty (P&C) insurance industry is notoriously conservative. But in the age of the customer, this old-guard loyalty to the status quo needs to change. In this brief, Forrester...

    • Downloads: 324
  • For Enterprise Architecture Professionals

    Report:Brief: Why EA Pros Must Lead A Mobile Center Of Excellence

    One-off mobile initiatives often start as tactical projects that collect a lot of technical debt. In the aftermath, this leaves business technology (BT) holding the bag in terms of supporting and...

    • Downloads: 164
  • For Enterprise Architecture Professionals

    Report:Yes, Data Management Can Be Agile

    Processes: The Data Management Playbook

    Tech management pros must continually optimize a broad array of elements: business processes, application experiences, ecosystem relationships, and technology infrastructure. Within their domain,...

    • Downloads: 298
  • For Enterprise Architecture Professionals

    Report:Brief: Take Three Steps To Fold Mobility Into Your Architecture

    Your mobile teams are running fast to build applications quickly and effectively. To bring those apps to life, developers have to tap services and backend data that were designed before the first...

    • Downloads: 222
  • For Enterprise Architecture Professionals

    Report:Healthcare Transformation Is Driving Disruption For Payers' Business Capabilities

    Forrester's Reference Business Capability Map Provides A Lens For Understanding Changes

    Management teams for health insurance businesses must transform their organizations to face a digital future that places consumers in the center of the ecosystem. Fueled by the need to manage...

    • Downloads: 399
  • For Enterprise Architecture Professionals

    Report:Drive Coherence Across Your Diverse Information Architecture Landscape

    Landscape: The Information Strategy And Architecture Playbook

    The ability to manage information strategically is becoming a high priority for enterprise architecture (EA) professionals, but a coherent and comprehensive approach to information in the enterprise...

    • Downloads: 813
  • For Enterprise Architecture Professionals

    Report:Assess Your Readiness For A Cohesive Information Strategy And Architecture Program

    Assessment: The Information Strategy And Architecture Playbook

    Information workers thrive or falter depending on their ability to get the information they need quickly and easily, with high confidence that it's the right information. Enterprises need to protect...

    • Downloads: 883
  • For Enterprise Architecture Professionals

    Report:Five Customer-Facing Scenarios Shape "Low-Code" Platform Choices

    Enterprise Architects Should Add A New Platform To Their Architecture Blueprints

    Confronting demands to deliver customer-facing applications quickly and efficiently, some firms are seeking alternatives to custom coding on application platforms that rely heavily on Java and .NET...

    • Downloads: 376
  • For Enterprise Architecture Professionals

    Report:Brief: The State Of Business Architecture Certification, 2014

    Demand for business architects has been on the rise since 2010. However, heads of business architecture (BA) practices have found it difficult to find external candidates with the required skills and...

    • Downloads: 178
  • For Enterprise Architecture Professionals

    Report:Brief: Go Beyond Crash Analytics To Drive Your Mobile Application Success

    Mobile enablement is a key enabler for digitalizing your business. And as mobile applications become an important channel to your digital business success, you can't release an app into the wild and...

    • Downloads: 108
  • For Enterprise Architecture Professionals

    Report:Scaling Agile To The Enterprise

    Embracing Agile Requires Process, Organizational, And Cultural Shifts

    Customer obsession has created a business environment of continual disruption. Constant change is forcing execs to recognize that traditional planning and delivery practices don't sustain the ability...

    • Downloads: 274
  • For Enterprise Architecture Professionals

    Report:Vendor Landscape: Integration-Platform-As-A-Service

    For Now, Most Enterprises Will Need To Make A Tactical Choice

    The need to integrate systems of engagement, the demand for greater agility, and execution in the cloud are driving the disruption of the integration landscape. Enterprise architecture (EA)...

    • Downloads: 479
  • For Enterprise Architecture Professionals

    Report:Brief: How Enterprise Architects Can Empower The Business To Create Mobile Apps Faster

    Project teams are working as fast as they can to deliver mobile applications, yet many CIOs say that development takes too long and costs too much. Why? Because manual processes, complex data...

    • Downloads: 232
  • For Enterprise Architecture Professionals

    Report:Map Your Way To Your Information Strategy's Business Outcomes

    Road Map: The Information Strategy And Architecture Playbook

    One of the most difficult aspects of an information architecture (IA) practice is engaging stakeholders to buy into your strategy and contribute to your architecture development. The architect's best...

    • Downloads: 1116