Social Media

Also referred to as Web 2.0, this term describes the convergence between human interaction and Internet-based groundswell technologies such as mobile and video (e.g., Facebook, Twitter, and YouTube, etc.). Research coverage includes user-generated content and rich Internet applications.

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5 results in Reports

  • Clay Richardson
  • Enterprise Architecture Strategy & Process
  • For Enterprise Architecture Professionals

    Report:Design Thinking Reshapes EA For Dynamic Business

    Redesign Your EA Program For Front-Office Engagement

    Customer-facing business executives are turning to cutting-edge service design firms to help launch new services that tap digital to deliver differentiated customer experiences. Unfortunately,...

    • Downloads: 463
  • For Enterprise Architecture Professionals

    Report:Select The Core Methods And Techniques You Need To Deliver BPM Excellence

    Policy And Procedures: The Business Process Management Playbook

    This report outlines the critical methods and techniques for business process management (BPM) initiatives. It represents a key component of Forrester's playbook for BPM excellence. It is designed to...

    • Downloads: 845
  • For Enterprise Architecture Professionals

    Report:Predictions 2015: The Age Of The Customer Is Set To Disrupt The BPM Market

    Predictions: The Business Process Management Playbook

    The age of the customer is disrupting a business process management (BPM) discipline that started in the 1990s to drive costs from production and operations. Over the next two years, new alternative...

    • Downloads: 400
  • For Enterprise Architecture Professionals

    Report:Customers Drive The Process Change Strategy

    Road Map: The Business Process Management Playbook

    This report outlines the road map stage of Forrester's playbook for building and managing enterprisewide change programs. This report is designed to help you develop an effective road map for process...

    • Downloads: 869
  • For Enterprise Architecture Professionals

    Report:Architect For Extreme Uncertainty

    Use Systemic Design To Deal With The Unknown Unknowns

    Enterprise architecture is now at a critical tipping point. New digital business models and an unrelenting focus on customer engagement are unlocking new exciting initiatives and projects for...

    • Downloads: 403