Software-as-a-Service (SaaS)

SaaS providers host software and related data in a central location or cloud, generally on the Internet, enabling their clients to use a web browser to access their services.

Latest Research

  • For Application Development & Delivery Professionals

    REPORT: The Forrester New Wave™: SaaS Marketplaces, Q4 2018

    The Eight Providers That Matter Most And How They Stack Up

    December 6, 2018 Liz Herbert

    In Forrester's evaluation of the emerging market for software-as-a-service (SaaS) marketplaces, we identified the eight most significant providers in the category — Adobe, ADP, Alibaba, Amazon Web Services (AWS), Microsoft, Salesforce, SAP, and ServiceNow — and evaluated them. This report details our findings about how well each vendor scored against 10 criteria and where they stand in relation to each other. Applications buyers can use this review to select the right partner for their software sourcing needs.

  • For Application Development & Delivery Professionals

    REPORT: Rethink Your SaaS Negotiation Strategy With Three Best Practices

    Execution: The SaaS Transformation Playbook

    November 16, 2018 Duncan Jones, Liz Herbert

    Software-as-a-service (SaaS) negotiation requires a unique approach; neither traditional software negotiation tactics nor hosting practices will suffice. But too many clients still don't know how to approach SaaS negotiations, being too hands-off and letting the business run the negotiation or being too tough and demanding contract changes that the vendor will never accept. This report advises application development and delivery (AD&D) professionals on how to approach SaaS contract negotiation and outlines strategies for navigating an efficient negotiation. This is an update of a previously published report. Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: Predictions 2019: Cloud Computing

    Cloud Comes Of Age As The Foundation For New Digital Application Platforms, Both Inside And Outside The Data Center

    November 8, 2018 Dave Bartoletti, Lauren E. Nelson

    Public cloud adoption is mainstream today, but only a small fraction of core business applications run in a public or private cloud. In 2019, a major transformation of legacy apps using powerful container-based, cloud-native digital application platforms will commence. Cloud spending will spike, as many infrastructure and operations (I&O) professionals and their enterprises eagerly adopt cloud tools and services wherever and however they can. Buckle up: The cloud ride is accelerating. This report outlines Forrester's five key predictions that will shape the cloud computing market for 2019.

  • For Infrastructure & Operations Professionals

    REPORT: Take The Wheel: Build Your Cloud Computing Strategic Plan Now

    Strategic Plan: The Cloud Computing Playbook

    October 26, 2018 Dave Bartoletti

    Your customers demand more cloud-enabled experiences. Your business leaders want the latest cloud applications; your developers want new cloud-native tools to deliver software faster; and your tech managers need cloud infrastructure platforms to run it all. You'll only realize these benefits with a comprehensive strategic plan. This report makes the case for infrastructure and operations (I&O) leaders to take the wheel and build a comprehensive cloud strategic plan that recognizes the needs of all stakeholders. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: Benchmark Your Enterprise Cloud Adoption

    Benchmarks: The Cloud Computing Playbook

    October 22, 2018 Dave Bartoletti

    Enterprise cloud computing adoption accelerated in 2017 and will continue to grow through 2020. Are you ahead of your competitors — or lagging behind the average enterprise? Infrastructure and operations (I&O) leaders must answer this question to chart their companies' cloud futures. This report gathers important adoption metrics for public, private, and hybrid cloud and explores enterprise cloud priorities and policies to help you benchmark your progress against the broader market. Use these benchmarks to inform your cloud strategic plan. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're updating it now to include the latest data from Forrester Analytics Business Technographics® surveys.

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