Forrester : Software-as-a-Service (SaaS)

Latest Research

For eBusiness & Channel Strategy Professionals

REPORT: Vital Partnership Or Unholy Alliance? Decoding The Software/Service Provider Relationship

Partner Alliances Can Make Or Break Your Digital Experience — Here's How To Avoid Disasters And Work Partnerships To Best Advantage

April 5, 2019 Ted Schadler

Software vendors and service providers need each other to survive. And digital leaders need them to work well together to build great digital experiences. But how these complex relationships work is a mystery. We drew on hundreds of client inquiries and interviews with 17 software vendors and service providers to find out what's really going on. We found an alliance landscape that's often hidden from view and rapidly shifting as software-as-a-service (SaaS) becomes the norm. This report sheds light on how partner programs work and how to work them to your advantage.
For Application Development & Delivery Professionals

REPORT: Create A Modern Software Strategy With AI-Driven Platforms And Their Ecosystems

Vision: The SaaS Transformation Playbook

March 21, 2019 Liz Herbert, Duncan Jones, George Lawrie

Application development and delivery (AD&D) executives struggle to achieve speed and innovation while managing cost and risk. We recommend a "Goldilocks" approach to business applications strategy — not too hefty and slow but also not so flexible as to be high-risk and unwieldy. In this report, we describe the "just right" approach, which revolves around platforms and ecosystems, and how to achieve it. This is an update of a previously published report.
For Infrastructure & Operations Professionals

REPORT: Top 10 Facts Tech Leaders Should Know About Cloud Migration

Cloud Migration Is Both Common And Valuable, But Don't Expect Your Business Users To Care

March 14, 2019 Lauren E. Nelson

In 2015, cloud migration skyrocketed to the headlines as enterprises expanded public cloud plans to include existing applications. Fast-forward to 2019, and many enterprises actively consider migration to be part of their plans. Despite cloud's popularity, common misunderstandings plague organizations and create strife between IT and the business. This report provides clarity about cloud migration to infrastructure and operations professionals (I&O).
For Application Development & Delivery Professionals

REPORT: Gauge The Maturity Of Your Applications Portfolio And Strategy

Assessment: The SaaS Transformation Playbook

March 6, 2019 Duncan Jones

Are you evolving your business applications in the right direction quickly enough? Will outdated processes and/or lack of skills hold you back? This report and the associated online tool will help application development and delivery (AD&D) pros assess the maturity of their current applications portfolio and strategy, including people, processes, and tools. They can use the results to prioritize goals and overcome obstacles to leveraging the full potential of software-as-a-service (SaaS) in their organizations.
For Enterprise Architecture Professionals

REPORT: The Five Key Trends That Will Shape Your 2019 Content Services Strategy

Landscape: The Enterprise Content Management Playbook

February 25, 2019 Cheryl McKinnon

Five key trends are shaping the enterprise content management (ECM) space. New business objectives, market imperatives, and cloud-based platforms compel technology and business decision makers to take a fresh look at their strategy and the platforms underlying it. This report will help enterprise architecture (EA) professionals make informed decisions about their content management agenda. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We are now updating it to reflect new market trends across the landscape.