Forrester : Software-as-a-Service (SaaS)

Latest Research

For Application Development & Delivery Professionals

REPORT: Now Tech: Cloud Unified Communications Providers, Q2 2018

Forrester's Overview Of 24 Cloud Unified Communications Providers

June 4, 2018 Art Schoeller

You can use cloud unified communications (UC) providers to quickly deliver critical UC capabilities to your workers, reduce or eliminate capex investments, and protect existing UC investments. But to access these benefits, you'll first have to select from a diverse set of providers — providers that vary by size, functionality, geography, and vertical market focus. Application development and delivery (AD&D) pros should use Forrester's Now Tech report to understand the value they can expect from a cloud UC provider and select vendors based on size and functionality.
For CIO Professionals

REPORT: The XaaS Business Model Shift: A Win-Win For B2B Buyers And Sellers

What B2B Firms Can Learn From The Pivot To SaaS Business Models

May 1, 2018 Liz Herbert

The anything-as-a-service (XaaS) business model creates new opportunities for B2B buyers and sellers. Buyers get a better, faster, and more accessible solution; sellers optimize supply and demand and innovate faster. The XaaS shift is well underway in the tech industry, and other B2B industries are now poised to make a similar move. This report shows how the shift impacts buyers and sellers and highlights what B2B CIOs can learn from the past two decades of software-as-a-service (SaaS) transformation in the tech sector.
For Infrastructure & Operations Professionals

REPORT: Smart Cloud Contract Negotiation Strategies

Business Case: The Cloud Computing Playbook

April 20, 2018 Bill Martorelli, Liz Herbert

With accelerating usage of the cloud comes the growing need to contract effectively. The apparent simplicity of the cloud in theory masks considerable complexity in practice. Enterprise customers require contracts sufficient to allay the governance and regulatory compliance concerns of large enterprise executives and boards. This report helps infrastructure and operations (I&O) professionals understand the nuances of cloud contracts and how best to negotiate cloud service terms for their businesses.
For Enterprise Architecture Professionals

REPORT: Analytics, Cloud, And Intelligent Content Services: Stay Ahead Of The Curve

Benchmarks: The Enterprise Content Management Playbook

April 16, 2018 Cheryl McKinnon

Benchmarks provide enterprise architects and their content management program peers with data to inform their road maps. Content is essential to successful digital business. Use this report to gauge how others invest in enterprise content management (ECM) for better employee engagement, automation, and customer experience.This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.
For CIO Professionals

REPORT: Software-As-A-Service Solutions Will Broaden PLM's Value

Use SaaS Implementations To Enable Digital Product Development

March 7, 2018 Nate Fleming

Manufacturers have long used product lifecycle management (PLM) software to track and manage the details of product design, but emerging technologies are changing this mature space. Vendors offering cloud solutions are bringing value to the business through new PLM functionality like data integration and analytics, improved user experiences, community application marketplaces, and lower price points. CIO professionals can use this report to understand the repercussions of the shift of the PLM market to software-as-a-service (SaaS). This report was updated in January 2018 to convey continued shifts in the PLM market toward SaaS.