Forrester : Software-as-a-Service (SaaS)

Latest Research

For Application Development & Delivery Professionals

REPORT: Vendor Landscape: SaaS Marketplaces Take Off

Software-As-A-Service Buyers Get A Faster, Simpler Buying Experience While Also Getting Better Security And Integration

September 26, 2017 Liz Herbert

Clients tell us that software-as-a-service (SaaS) vendors are too numerous (and too small) for a formal sourcing process to apply in all cases. At the same time, the business-led, ungoverned model of "shadow" SaaS deployment has proven problematic — for cost, technology architecture, and security. SaaS marketplaces promise to alleviate this burden and help AD&D pros succeed with sourcing and governing the proliferating landscape of SaaS vendors. This report will discuss the landscape of SaaS marketplaces and the different models to choose from. This report replaces our 2015 research on SaaS app stores.
For CIO Professionals

REPORT: Midyear Global Tech Market Outlook For 2017 To 2018

Global Tech Purchases Will Exceed $3 Trillion For The First Time

September 25, 2017 Andrew Bartels

If 2016 was a year of political and economic disruption, with the Brexit vote in the UK and the election of Donald Trump in the US, 2017 has been a return to normality. As fears have abated and the prospects of major shifts in US fiscal and tax policies diminished, economic growth has strengthened in many countries. In response, tech spending will also improve, driven by a focus on business technologies to win, serve, and retain customers, expanded cloud options, and more investment in analytics. This report helps CIOs set their priorities in this improving environment.
For Application Development & Delivery Professionals

REPORT: Create A SaaS Migration Road Map That Is Fast, Not Perfect

Road Map: The Business Applications Playbook

September 21, 2017 Duncan Jones

Forrester's data shows that three-quarters of software decision makers in enterprises plan to replace or complement their enterprise resource planning (ERP) software with SaaS applications, or have already done so. However, AD&D leaders face a major challenge deciding where to prioritize their SaaS migration efforts. This report will explain how to set your execution plan by focusing on customers' needs while balancing the often-conflicting goals of business agility and technology standardization.
For Application Development & Delivery Professionals

REPORT: The Forrester Wave™: Enterprise BI Platforms With Majority Cloud Deployments, Q3 2017

Ten Solutions Offer Choice In An Environment Characterized By Innovation

September 11, 2017 Martha Bennett, Boris Evelson

In our 22-criteria evaluation of enterprise business intelligence (BI) platforms with majority cloud-deployment providers (some of whom also offer complete or partial on-premises options), we identified the 10 most significant ones — 1010data, Altair, Amazon Web Services (AWS), Birst, Domo, GoodData, InsightSquared, Microsoft, Oracle, and Salesforce — and researched, analyzed, and scored them. This report, along with the companion Forrester Wave™ evaluation of enterprise BI platforms with majority on-premises deployments, Q3 2017, will help application development and delivery (AD&D) pros working on BI initiatives make the right choice of BI platforms.
For Application Development & Delivery Professionals

REPORT: The SaaS Customer Success Life Cycle

Continuous Improvement: The Business Applications Playbook

September 5, 2017 Paul D. Hamerman, Liz Herbert

Software-as-a-service (SaaS) is more than just a software deployment model; it's a business model that ties vendors' success to your own. To drive upsell and renewals and achieve profitability, leading SaaS vendors are embracing customer success programs that help clients achieve long-term business results. This report outlines a life-cycle approach for customers to achieve success with SaaS vendors and gives application development and delivery (AD&D) pros and business stakeholders guidance for sustaining productive SaaS vendor relationships. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.