Software-as-a-Service (SaaS)

SaaS providers host software and related data in a central location or cloud, generally on the Internet, enabling their clients to use a web browser to access their services.

Latest Research

  • For Infrastructure & Operations Professionals

    REPORT: Refine Your Cloud Maturity Through Continual Assessment

    Continuous Improvement: The Cloud Computing Playbook

    January 12, 2018 Lauren E. Nelson, Bill Martorelli

    As infrastructure and operations (I&O) leaders consider the next stage in their cloud evolution, Forrester recommends three key measurement and comparison practices: 1) Benchmark cloud adoption against peers; 2) develop a Balanced Scorecard to track project success; and 3) complete a maturity assessment to understand an optimized cloud strategy. This report focuses on this third category of comparison. A relentless program of reassessment identifies targets for specific improvement to continuously improve your cloud value to customers. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're now updating it with the latest version of our cloud maturity assessment.

  • For B2B Marketing Professionals

    REPORT: The As-A-Service World Disrupts Traditional Sales Models

    Prepare In Advance To Avoid Missteps When Migrating B2B Sales

    January 11, 2018 Mary Shea, Liz Herbert

    While an X-as-a-service (XaaS) model has many benefits for vendors and customers alike, migrating from a traditional to an XaaS delivery model can wreak havoc on selling systems. When embarking on this journey, advance planning and preparation are critical. This report surfaces best practices gleaned from native and in-transition cloud companies and provides recommendations so that B2B marketing and sales leaders can avoid common pitfalls when migrating to XaaS.

  • For CIO Professionals

    REPORT: The Global Tech Market Outlook For 2018 To 2019

    Continued Tech Growth Will Peak In 2018 At 5.1% In Constant Currencies

    January 5, 2018 Andrew Bartels

    2017 turned out to be a more positive year for global economies and tech markets than we had expected at the start of the year. 2018 will continue that trend, but concerns about the outlook will resurface in 2019. To help CIOs navigate these shifting tech waters and deliver the technologies that win, serve, and retain customers, this report provides Forrester's projections for baseline growth in the global tech market — by region and country, product, and other dimensions like new project spending or business technology (BT).

  • For Infrastructure & Operations Professionals

    REPORT: The State Of Cloud Migration, Portability, And Interoperability, Q4 2017

    January 5, 2018 Lauren E. Nelson, Charles Betz

    Applications change over time, but cloud models limit workloads to the initial environment selected. Infrastructure and operations (I&O) professionals strive to break free from this model, but thus far, few solutions realistically change it. Part of the challenge is that many use key terms interchangeably. This report defines these terms and scores maturity across migration, portability, and interoperability. It also discusses significant advancements in these areas, including Azure Stack, replication technologies, VMware on AWS, and containers. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're updating it now to include our most recent data and research insights on cloud migration, portability, and interoperability.

  • For Infrastructure & Operations Professionals

    REPORT: Back Up Your SaaS Data — Because Most SaaS Providers Don't

    Cloud-To-Cloud Backup Is The Only Practical Option For SaaS Data Protection

    December 29, 2017 Naveen Chhabra

    Software-as-a-service (SaaS) is a popular element of a sound technology strategy. While almost all SaaS vendors explicitly state that protecting data is the customer's responsibility, infrastructure and operations (I&O) leaders usually send critical data to those providers without any plan for ensuring data resiliency. Back up SaaS data or risk losing customers, partners, and employees. Stop leaving the door open to data loss, and start proactively protecting cloud data before it's too late. This report helps I&O leaders navigate the landscape of SaaS services and data recovery. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

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