Software-as-a-Service (SaaS)

SaaS providers host software and related data in a central location or cloud, generally on the Internet, enabling their clients to use a web browser to access their services.

Latest Research

  • For Application Development & Delivery Professionals

    REPORT: Quantifying The Business Value Of SaaS

    Business Case: The SaaS Transformation Playbook

    February 15, 2019 Liz Herbert, Adam Schlegel

    Software-as-a-service (SaaS) continues to grow in popularity across every type of enterprise application. And SaaS purchases can be both expensive and mission-critical — putting more pressure on potential buyers to create a formal business case. This report for application development and delivery (AD&D) professionals looks at the longer-term impact of replacing an on-premises application with SaaS and includes models for CRM and ERP. This is an update of a previously published report.

  • For Application Development & Delivery Professionals

    REPORT: Drive Greater Speed, Innovation, And Adoption With SaaS Transformation

    Executive Overview: The SaaS Transformation Playbook

    February 13, 2019 Liz Herbert

    Companies looking to maintain their competitive edge and execute on digital transformation strategies need modern, flexible business applications. Forrester's software-as-a-service (SaaS) transformation playbook outlines four major phases to help application development and delivery (AD&D) professionals refresh their enterprise applications portfolios to leverage the benefits of SaaS. The playbook helps you discover your vision and strategy, plan your path forward, act on selecting and implementing the best SaaS solutions, and optimize for success. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Application Development & Delivery Professionals

    REPORT: Streamline Your Business App Selection By Emphasizing Outcomes Versus Features

    Selection: The SaaS Transformation Playbook

    February 7, 2019 Duncan Jones, Paul D. Hamerman

    Choosing business applications is a common task, but many application development and delivery (AD&D) leaders struggle to do it well. We see many poor decisions that result from flawed processes. This report describes a better way for AD&D professionals to choose business apps that avoids wasteful requirements gathering by focusing instead on each vendor's ability to deliver business goals and measurable success. This is an update of a previously published report. Forrester reviews and updates it for continued relevance and accuracy. It includes new examples, data, and revised recommendations.

  • For Application Development & Delivery Professionals

    REPORT: Weighing The Options To Oracle's New Java SE Subscription

    Oracle's Licensing Changes Spur Clients To Consider Alternatives

    February 6, 2019 Jeffrey S. Hammond, John R. Rymer

    In June 2018, Oracle announced a new support model for its commercial Java runtime, Oracle Java SE. Java SE Subscription is a jarring disruption to long-term Java shops, including hikes in support costs from new fees. Read this report to understand the new program and the four alternative approaches to Java licensing that application development and delivery (AD&D) pros must pick from.

  • For Application Development & Delivery Professionals

    REPORT: Create A Collaborative SaaS Migration Road Map That Is Fast, Not Perfect

    Road Map: The SaaS Transformation Playbook

    February 1, 2019 Duncan Jones

    Forrester Analytics data shows that two-thirds of software decision makers in enterprises plan to replace or complement their enterprise resource planning (ERP) software with software-as-a-service (SaaS) applications or have already done so. However, application development and delivery (AD&D) leaders face a major challenge deciding where to prioritize SaaS migration. This report explains how to set your execution plan by focusing on customers' needs and partnering with business colleagues, balancing business agility and technology standardization.

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