Forrester : Software-as-a-Service (SaaS)

Latest Research

For Infrastructure & Operations Professionals

REPORT: Smart Cloud Contract Negotiation Strategies

What To Seek And What To Abandon For Effective Cloud Contract Negotiation

April 20, 2018 Bill Martorelli, Liz Herbert

With accelerating usage of the cloud comes the growing need to contract effectively. The apparent simplicity of the cloud in theory masks considerable complexity in practice. Enterprise customers require contracts sufficient to allay the governance and regulatory compliance concerns of large enterprise executives and boards. This report helps infrastructure and operations (I&O) professionals understand the nuances of cloud contracts and how best to negotiate cloud service terms for their businesses.
For Enterprise Architecture Professionals

REPORT: Analytics, Cloud, And Intelligent Content Services: Stay Ahead Of The Curve

Benchmarks: The Enterprise Content Management Playbook

April 16, 2018 Cheryl McKinnon

Benchmarks provide enterprise architects and their content management program peers with data to inform their road maps. Content is essential to successful digital business. Use this report to gauge how others invest in enterprise content management (ECM) for better employee engagement, automation, and customer experience.This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.
For CIO Professionals

REPORT: Software-As-A-Service Solutions Will Broaden PLM's Value

Use SaaS Implementations To Enable Digital Product Development

March 7, 2018 Nate Fleming

Manufacturers have long used product lifecycle management (PLM) software to track and manage the details of product design, but emerging technologies are changing this mature space. Vendors offering cloud solutions are bringing value to the business through new PLM functionality like data integration and analytics, improved user experiences, community application marketplaces, and lower price points. CIO professionals can use this report to understand the repercussions of the shift of the PLM market to software-as-a-service (SaaS). This report was updated in January 2018 to convey continued shifts in the PLM market toward SaaS.
For Application Development & Delivery Professionals

REPORT: Three Trends Shape Digital Services Engagements

Snapshot Of Three Trends In Forrester's Business Technographics 2017 Services Survey

February 9, 2018 Amanda LeClair

As enterprises strive to transform their organizations with digital technologies, the consulting and system integration marketplace is transforming as well. For this report, we take a look at three emerging trends in tech services: next-generation customer experience; software-as-a-service (SaaS)-driven business transformation; and new ways of working with services providers. This report will help application development and delivery (AD&D) professionals understand the maturity of those trends — and what it will mean for them in 2018.
For Infrastructure & Operations Professionals

REPORT: Refine Your Cloud Maturity Through Continual Assessment

Continuous Improvement: The Cloud Computing Playbook

January 12, 2018 Lauren E. Nelson, Bill Martorelli

As infrastructure and operations (I&O) leaders consider the next stage in their cloud evolution, Forrester recommends three key measurement and comparison practices: 1) Benchmark cloud adoption against peers; 2) develop a Balanced Scorecard to track project success; and 3) complete a maturity assessment to understand an optimized cloud strategy. This report focuses on this third category of comparison. A relentless program of reassessment identifies targets for specific improvement to continuously improve your cloud value to customers. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're now updating it with the latest version of our cloud maturity assessment.