Forrester : Software-as-a-Service (SaaS)

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For Application Development & Delivery Professionals

REPORT: Capitalize On SaaS CRM Solutions With Better Governance

Organization: The CRM Playbook

August 20, 2018 Kate Leggett

Organizations increasingly adopt software-as-a-service (SaaS) CRM solutions, but few have adapted their governance processes and policies to get maximum value out of those solutions. The move to the cloud will force organizations to reconsider governance to take Agile development methodologies into account. This report defines SaaS CRM solution governance practices during each phase of the project life cycle — planning, implementation, and ongoing development — and includes best practices for managing cloud solution vendors. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.
For Application Development & Delivery Professionals

REPORT: From Land-And-Expand To Having A Plan: SaaS Implementation Practices For 2018

Implementation: The SaaS Transformation Playbook

August 9, 2018 Liz Herbert, Randy Heffner

Software-as-a-service (SaaS)-based business applications promise fast time-to-deploy and an Agile, iterative approach for achieving business results. But try-and-buy, under-the-radar, self-provisioning, and incremental rollouts lead to fragmented solutions, and implementation and integration are too often afterthoughts. Fragmented user experiences, siloed data, and breaks in business process flow hurt business value. This report surveys the state of SaaS implementation and integration and identifies best practices for AD&D pros for fixing common issues. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.
For Enterprise Architecture Professionals

REPORT: The Five Key Trends For 2018 That Shape How We Manage Enterprise Content

Landscape: The Enterprise Content Management Playbook

July 23, 2018 Cheryl McKinnon

Five key trends are shaping the enterprise content management (ECM) space. New business objectives, new market imperatives, and new cloud-based platforms compel technology and business decision makers to take a fresh look at their strategy and underlying platforms. This report will help enterprise architecture (EA) professionals make informed decisions about their content management agenda. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We are now updating it to reflect new market trends across the landscape.
For CIO Professionals

REPORT: US Tech Spending Forecast Highlights The Digital Services Divide

Shifts In Tech Spending And Overall Economic Outlook Will Amplify The Reshuffling Of The Services Market

July 19, 2018 Liz Herbert, Amanda LeClair

Major shifts in tech spending mean new winners and losers in the services market. This report discusses the effects of 2018 tech spending on the services market and key trends CIOs must consider when deciding on strategic services partners. This report complements the Forrester report "US Tech Market Outlook For 2018 And 2019."
For Application Development & Delivery Professionals

REPORT: Buy Then Build: The New World Of SaaS Development

Understanding The Three Models Of Software Delivery With SaaS As A Foundation

July 18, 2018 John R. Rymer, Kate Leggett, Liz Herbert

Software-as-a-service (SaaS) and low-code platforms are transforming how companies think about build-versus-buy software-sourcing decisions. Application development and delivery (AD&D) pros now have powerful, quick tools for extending SaaS solutions — and for building wholly new modules based on these platforms. The upside: fast delivery of new capabilities. The downside: compromised app upgrades, slower app changes, and rising costs. Read this report to understand how to implement a buy-then-build strategy for SaaS and avoid its pitfalls.