Software-as-a-Service (SaaS)

SaaS providers host software and related data in a central location or cloud, generally on the Internet, enabling their clients to use a web browser to access their services.

Latest Research

  • For Application Development & Delivery Professionals

    REPORT: The Future Of Applications: Software Innovation Will Transform Your Business

    Vision: The SaaS Transformation Playbook

    November 20, 2017 Paul D. Hamerman

    With software-as-a-service (SaaS) reaching mainstream adoption in most categories, business applications will evolve in the cloud to new levels of value in intelligence, flexibility, connectivity, and user experience (UX). This report presents a vision for the future of packaged applications as well as practical advice for application development and delivery (AD&D) professionals in their strategic planning efforts. This report was previously updated September 8, 2016. Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For Application Development & Delivery Professionals

    REPORT: From Land-And-Expand To Having A Plan: SaaS Implementation Practices For 2017

    Implementation: The SaaS Transformation Playbook

    November 20, 2017 Liz Herbert, Randy Heffner

    Software-as-a-service (SaaS)-based business applications promise fast time to deploy and an Agile, iterative approach to improving business results. But try-and-buy, under-the-radar self-provisioning, and incremental rollouts lead to fragmented solutions, and implementation and integration are too often afterthoughts. Fragmented user experiences, siloed data, and breaks in business process flow hurt business value. This report surveys the state of SaaS implementation and integration and identifies best practices for AD&D pros for fixing common issues.

  • For Application Development & Delivery Professionals

    REPORT: Drive Business Agility And Speed With SaaS Transformation

    Executive Overview: The SaaS Transformation Playbook

    November 20, 2017 Paul D. Hamerman, Liz Herbert, Duncan Jones

    Companies looking to maintain their competitive edge and execute on digital transformation strategies need modern, flexible business applications. Forrester's SaaS transformation playbook outlines four major phases to help application development and delivery (AD&D) professionals overhaul their enterprise applications portfolios to leverage the benefits of software-as-a-service (SaaS). The playbook helps you discover your vision and strategy, plan your path forward, act on selecting and implementing the best SaaS solutions, and optimize for success.

  • For Security & Risk Professionals

    REPORT: The Forrester Wave™: Identity-As-A-Service, Q4 2017

    The Seven Vendors That Matter Most And How They Stack Up

    November 17, 2017 Andras Cser, Merritt Maxim

    In our 41-criteria evaluation of IDaaS providers, we identified the seven most significant ones — Centrify, Gemalto, Microsoft, Okta, OneLogin, Oracle, and Ping Identity — and researched, analyzed, and scored them. This report shows how each provider measures up and helps security and risk (S&R) professionals make the right choice.

  • For Infrastructure & Operations Professionals

    REPORT: Predictions 2018: Cloud Computing Accelerates Enterprise Transformation Everywhere

    New Private Cloud Options And Even More Public Cloud And SaaS Innovations Will Power Enterprise Transformation In 2018

    November 7, 2017 Dave Bartoletti, Lauren E. Nelson, Liz Herbert, Paul Miller, Charlie Dai, Andras Cser, Andre Kindness

    After a decade of powering digital transformation in small and medium-size businesses, cloud computing has quickly become a must-have enterprise technology. Cloud's impact has been global, yet fewer than half of all enterprises use a public cloud platform. In 2018, we'll cross the significant 50% adoption milestone, and cloud applications, platforms, and services will continue to radically change the way enterprises compete for customers. This report outlines the 10 key factors that will shape the cloud computing landscape in 2018 and advises infrastructure and operations (I&O) leaders on how to respond.

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