Software-as-a-Service (SaaS)

SaaS providers host software and related data in a central location or cloud, generally on the Internet, enabling their clients to use a web browser to access their services.

Latest Research

  • For Infrastructure & Operations Professionals

    REPORT: Cloud Powers The Modern Adaptive Enterprise

    Vision: The Cloud Computing Playbook

    October 11, 2019 Dave Bartoletti

    Cloud is no longer tactical but rather a strategic enabler of connected platform economies. Infrastructure and operations (I&O) leaders must orchestrate cloud ecosystems that link employees, customers, partners, vendors, and devices to serve rising customer expectations and encourage rapid adaptation to changing markets. Firms will become cloud platform companies themselves — stewards of their own cloud ecosystems. This report highlights transformations shaping a world of connected cloud ecosystems and describes how this evolution should change everyone's thinking about cloud. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: Best Practices: Cloud Governance

    Cloud Governance Is Mandatory For Successful Cloud Migrations And Cloud Security

    October 9, 2019 Andras Cser, Lauren E. Nelson

    Transitioning workloads and data to the cloud is unstoppable — but the most difficult question is how to govern the process so you have a predictable, accountable, and scalable transition that accounts for the diverse interests of the internal stakeholders and the regulators. This report gives infrastructure and operations (I&O) and security and risk (S&R) professionals a blueprint and best practices for cloud governance, accounting for stakeholders, workload targets, processes, and tools.

  • For Application Development & Delivery Professionals

    REPORT: Redesign SaaS Pricing To Win, Retain, And Upsell Customers

    Measure Customers' Size And Complexity To Better Align Pricing With Business Value

    October 1, 2019 Duncan Jones

    Good pricing models help software-as-a-service (SaaS) providers win more deals, improve renewal rates, and increase upselling. This report shows application development and delivery (AD&D) pros why value-based pricing models should take customers' complexity and size into account, along with a product's context. It also identifies key drivers of complexity and how to use them to improve value-based messaging and align pricing.

  • For Application Development & Delivery Professionals

    REPORT: The Future Of The Enterprise Software Industry

    Prepare For A Buyers' Market In Enterprise Software, 2020 To 2030

    September 5, 2019 Christopher Mines

    Business spending on software has soared from $172 billion to $920 billion over the past 25 years, a healthy 7% annual growth rate. Software has become the dominant medium for engaging with customers, documenting transactions, and managing employees and assets. What's next? Software will spread to every corner of enterprise operations, but the growth of software spending will slow to 4% from 2020 to 2030. Application development and delivery (AD&D) pros, read this report to learn why software's continuing spread will paradoxically lead to slower growth.

  • For Infrastructure & Operations Professionals

    REPORT: Gauge Your Cloud Maturity

    Assessment: The Cloud Computing Playbook

    September 5, 2019 Lauren E. Nelson, Bill Martorelli

    Cloud is no longer an option — it's inevitable. But cloud strategies differ extensively based on the context of your organization and investments. Drivers such as industry, risk tolerance, and preparation dictate your implementation pace and scope and the technologies you need, yet every cloud strategy shares key foundational activities. This report guides you through our cloud maturity assessment so you can gauge where your firm is on its cloud journey and discover which core competencies you need to strengthen or develop to enable your pragmatic cloud reality. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

View all research

Analysts Who Cover Software-as-a-Service (SaaS)

View all related analysts