Software-as-a-Service (SaaS)

SaaS providers host software and related data in a central location or cloud, generally on the Internet, enabling their clients to use a web browser to access their services.

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580 results in Reports

  • Software-as-a-Service (SaaS)
  • For Application Development & Delivery Professionals

    Report:The SaaS Customer Success Life Cycle

    Continuous Improvement: The Business Applications Playbook

    Software-as-a-service (SaaS) is more than just a software deployment model — it's a business model that ties the vendor's success to your own. Vendors are under pressure to keep customers happy to...

    • Downloads: 51
  • For Application Development & Delivery Professionals

    Report:Increase Customer Service Agility With Cloud Contact Centers

    Contact center interaction management (CCIM) software continues to evolve into integrated suites that vendors offer as a service. These vendors are reporting 20% growth rates, while on-premises...

    • Downloads: 42
  • For Application Development & Delivery Professionals

    Report:TechRadar™: Software-As-A-Service, Q3 2016

    SaaS Is Now A Viable Option In Every Major Business Application Category

    Software-as-a-service (SaaS) is now mainstream; nearly all enterprises use at least some SaaS. But SaaS momentum varies widely by the type of application due to factors such as solution availability...

    • Downloads: 122
  • For CIO Professionals

    Report:European Tech Market Outlook For 2016 To 2017

    Brexit And Sluggish Economies Will Lead To Stagnant Tech Demand

    After a surprisingly strong 2015 European tech market, CIOs in European countries need to prepare for a much more difficult 2016 and 2017. Despite the European Central Bank's stimulus and stronger...

    • Downloads: 135
  • For Application Development & Delivery Professionals

    Report:Brief: SAP S/4Hana Lifts Off

    The Licensed Version Of The Next-Generation ERP Solution Is Gaining Traction, But The SaaS Offering Is Off To A Slow Start

    S/4Hana represents a major initiative by SAP to replatform and refactor its business suite to leverage its Hana in-memory database. The Sapphire Now conference in May 2016 enabled Forrester to assess...

    • Downloads: 101
  • For Infrastructure & Operations Professionals

    Report:Cloud Powers The New Connected Economy

    Vision: The Cloud Computing Playbook

    No longer a tactical solution, cloud is a strategic enabler of connected economies. Technology leaders will orchestrate cloud ecosystems, connecting employees, customers, partners, vendors, and...

    • Downloads: 901
  • For Application Development & Delivery Professionals

    Report:The ROI Of SaaS

    A Total Economic Impact™ Analysis Uncovers Long-Term Business Value, But Cost Savings Are Not Guaranteed

    Software-as-a-service (SaaS) is fast becoming a viable alternative for enterprise software across every business process category. But application development and delivery (AD&D) professionals must...

    • Downloads: 1940
  • For Infrastructure & Operations Professionals

    Report:Your Three-Step Guide To Planning Cloud Migration

    Be Cautious About The Macroeconomic Lure Of The Cloud Sirens

    Cloud migration has exploded in popularity since General Electric's (GE's) flashy keynote at Amazon Web Service's (AWS's) re:Invent in September 2015. GE claims to be migrating all workloads not...

    • Downloads: 216
  • For Application Development & Delivery Professionals

    Report:The Path To A New Supply Chain Management Software

    As your customers' expectations increase, you must improve the capabilities of your supply chain. Forrester speaks to far too many buyers who are cobbling together outdated technologies and Excel...

    • Downloads: 92
  • For Application Development & Delivery Professionals

    Report:Breakout Vendors: SaaS Business Applications

    High-Growth Software-As-A-Service Alternatives Disrupt Traditional Software Segments

    Many relatively new SaaS business application vendors are looking to capitalize on the success and market disruption of leading SaaS players like NetSuite, Salesforce, and Workday. In this report, we...

    • Downloads: 235
  • For Application Development & Delivery Professionals

    Report:Vendor Landscape: Public Cloud Platforms Consolidate, But New Disruptions On The Way

    The Market's Now 10 Years Old; Microservice Designs And Enterprise Apps Will Drive The Next Decade

    Public cloud platforms are the foundation for developing and running applications in the age of the customer. The market has matured rapidly as two vendors — Amazon Web Services and Microsoft —...

    • Downloads: 386
  • For Security & Risk Professionals

    Report:Top 13 Technology Trends S&R Pros Should Watch: 2016

    Security Analytics Abound, And Vendor Marketing Has Lost Its Way

    Each year, analysts from across Forrester's security and risk research team draw insight from our hundreds of enterprise questions, vendor briefings, and consultations; the 40-plus research projects...

    • Downloads: 441
  • For Security & Risk Professionals

    Report:Brief: Active Directory In The Cloud Is A Reality

    New Offerings From Microsoft And Amazon Web Services Make AD In The Cloud A Compelling Option

    Despite rapid growth in the identity-as-a-service (IDaaS) market, many security and risk (S&R) pros still rely on an existing on-premises Microsoft Active Directory (AD) to support their IDaaS...

    • Downloads: 168
  • For Application Development & Delivery Professionals

    Report:Application Adoption Trends 2016: SaaS Expands Across The Enterprise And Across The Globe

    More Companies Go All-In On SaaS To Shed On-Premises Baggage

    Our Global Business Technographics Software Survey, 2015, reveals significant adoption of SaaS across a wide variety of application areas as application buyers demand business agility....

    • Downloads: 917
  • For Infrastructure & Operations Professionals

    Report:Portfolio Evaluation Is The Key To Migrating Applications To The Cloud

    Processes: The Cloud Computing Playbook

    Cloud services in the enterprise are growing, as customers increasingly want to get out of the data center business. While these services offer flexible new options for CIOs, infrastructure and...

    • Downloads: 606
  • For CIO Professionals

    Report:The Canadian Tech Market Outlook For 2016 To 2017

    Canadian Tech Buyers Showed Signs Of Life In 2015, But That Will Fade In 2016

    CIOs in Canada must prepare to make important decisions to fast-track their adoption of cloud services and software-as-a-service (SaaS). While 2016 to 2017 promises to be a tumultuous period for many...

    • Downloads: 166
  • For Enterprise Architecture Professionals

    Report:The Forrester Wave™: Enterprise File Sync And Share Platforms, Cloud Solutions, Q1 2016

    The Nine Providers That Matter Most And How They Stack Up

    In our 40-criteria evaluation of enterprise file sync and share (EFSS) cloud providers, we identified the nine most significant ones — Box, Dropbox, Google, Huddle, IBM, Intralinks, Microsoft, Thru,...

    • Downloads: 362
  • For Enterprise Architecture Professionals

    Report:Five Key Trends That Are Shaping How We Manage Enterprise Content

    Landscape: The Enterprise Content Management Playbook

    This report identifies the current inflection points in the enterprise content management (ECM) market. Five key trends are shaping how enterprise architecture (EA) professionals address their ECM...

    • Downloads: 1625
  • For Application Development & Delivery Professionals

    Report:SaaS Reshapes The Legacy PLM Market

    Offering Product Life-Cycle Management As A Service Expands Its Functionality And Reach

    Discrete manufacturers have long used product life-cycle management (PLM) software to track and manage the details of product design, but emerging technologies are changing this mature space....

    • Downloads: 120
  • For Infrastructure & Operations Professionals

    Report:Vendor Landscape: ITSM SaaS Solutions

    I&O Pros Can Narrow A Crowded Field By Answering Five Key Questions

    Most infrastructure and operations (I&O) organizations have already adopted IT service management (ITSM) tools in some form, with many aggressively expanding their use cases. These solutions still...

    • Downloads: 308
  • For Application Development & Delivery Professionals

    Report:Modern Financial Governance For Modern Application Delivery

    Processes: The Application Development Strategy, Structure, And Sourcing Playbook

    Traditional, centralized financial governance for application development and delivery (AD&D) focuses on managing assets, not outcomes — and it's straining to keep up with the Agile practices,...

    • Downloads: 119
  • For Application Development & Delivery Professionals

    Report:Brief: What App Store Models Mean For SaaS Sourcing And Governance

    How Software-As-A-Service Marketplaces Can Elevate Your SaaS Strategy And Reduce Shadow IT

    We repeatedly hear that software-as-a-service (SaaS) vendors are too numerous (and too small) for formal sourcing processes to apply in all cases. At the same time, the business-led, ungoverned model...

    • Downloads: 115
  • For Application Development & Delivery Professionals

    Report:The Business Applications Landscape 2016 To 2020: SaaS Disruption And Vendor Proliferation

    Landscape: The Business Applications Playbook

    Organizations rely heavily on commercial packaged application software to support business processes. This landscape ranges from customer-focused business technology (BT) applications to solutions...

    • Downloads: 640
  • For CIO Professionals

    Report:The Global Tech Market Outlook For 2016 To 2017

    The Five Themes That Will Define Tech Spending In The Next Two Years

    With CIOs returning to work after their New Year's Eve celebrations, it is time to get back to the serious business of reviewing their 2016 tech spending plans and starting to think about what should...

    • Downloads: 852
  • For Infrastructure & Operations Professionals

    Report:Vendor Landscape: Cloud Strategies Of Leading Global Infrastructure Outsourcing Providers

    If You Can't Beat The Hyperscale Public Clouds, Manage Them

    Most large firms have already adopted cloud computing in some form, with many aggressively expanding their use. Cloud strategies of the global infrastructure outsourcing service providers have...

    • Downloads: 2963