Somak Roy

Senior Analyst serving Application Development & Delivery PROFESSIONALS

Somak serves Application Development & Delivery Professionals, providing guidance to Forrester's vendor and end user clients. He focuses on the IT services industry, helping clients navigate this fast-changing market and maximize the business value of their technology investments. As a senior analyst, he helps clients to understand the key dynamics in the application services market and to make smart technology sourcing decisions. His research coverage includes sourcing and delivery for digital experience services, the evolving offshore value proposition, and issues pertaining to captives.

Previous Work Experience

Somak brings over 11 years of diverse experience. Prior to joining Forrester he spent two years at the Information Services Group (formerly known as TPI), where he worked on pre-RFI service provider down-select projects and tracked emerging issues such as infrastructure automation, the impact of the cloud on the data center outsourcing market, and digital development. Somak has experience guiding applications and sourcing professionals to craft the right technology management strategy. The bulk of his work has been in the applications outsourcing, infrastructure services, IT management software, customer relationship management tools, and business process management software disciplines.


Somak holds a bachelor's degree in metallurgical and materials engineering from IIT Kharagpur.

Somak Roy's Research

  • For Application Development & Delivery Professionals

    Report: Four Trends Are Shaping CRM Adoption In Indian Financial Services

    Indian financial services firms are overhauling their existing CRM systems, which were typically built for an earlier era. In the age of the customer, banks and insurance firms need a CRM portfo...

  • For Application Development & Delivery Professionals

    Report: Develop A Training Plan For The New Digital Business Analyst Role

    The business analyst (BA) role is changing in response to the digital business imperative. But most BAs still focus on the traditional approach of eliciting requirements through process modeling...

  • For Application Development & Delivery Professionals

    Report: Evaluate Midsize Nearshore Service Providers For Your Business Technology Agenda

    Building digital platforms is one of the top priorities for firms embarking on a digital transformation journey. Nearshore vendors — which do well on technology complexity, platform engineering,...

  • For Application Development & Delivery Professionals

    Report: Better Government Outcomes In India Require IoT At Scale

    India is among the frontrunners in internet of things (IoT) adoption, and the wave has hit government agencies as well. Smart city pilots focusing on transport, traffic, lighting, waste bins, ut...

  • For Application Development & Delivery Professionals

    Report: The Forrester Wave™: Application Outsourcing Capabilities Of Midsize Offshore Vendors, Q4 2016

    In our 33-criteria evaluation of midsize offshore providers with application outsourcing capabilities, we identified the 12 most significant ones — EPAM Systems, Globant, Hexaware Technologies, ...

View all of Somak Roy's Research

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