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Stephanie   Balepogi

Stephanie Balepogi

Program Manager, CX Index Serving Customer Experience Professionals

As a program manager, Stephanie facilitates the relationships between Forrester's Customer Experience Index (CX Index™) team and CX Index clients. She provides a structured and personalized engagement experience that leverages data insights and Forrester's deep knowledge of the customer experience landscape. The CX Index program helps clients understand the quality of their customer experience as it relates to loyalty, and it delivers actionable insights to improve customer experience and revenue.

Previous Work Experience

Prior to joining Forrester, Stephanie worked at GLG for nearly two and a half years as a senior associate. During her time at GLG, she partnered closely with portfolio managers at some of the largest hedge funds and public equity firms in the United States to satisfy their equity research needs across US, European, and Latin American geographies. By understanding her clients’ investment strategies, she was directly responsible for delivering surveys, market analyses, and other forms of research as well as improving operational workflows between clients and her team. She also has internship experiences at Politico, based in Brussels, and at the International Rescue Committee. She fundamentally believes in the importance of consumer-centricity and understanding different cultures when delivering exceptional customer experiences.

Education

Stephanie received her BA in international studies with a minor in French language studies from Emory University. She also qualified for and attended a competitive yearlong program at The Institute d'Etudes Politiques de Paris (Sciences Po).

Stephanie Balepogi

Program Manager, CX Index Serving Customer Experience Professionals

As a program manager, Stephanie facilitates the relationships between Forrester's Customer Experience Index (CX Index™) team and CX Index clients. She provides a structured and personalized engagement experience that leverages data insights and Forrester's deep knowledge of the customer experience landscape. The CX Index program helps clients understand the quality of their customer experience as it relates to loyalty, and it delivers actionable insights to improve customer experience and revenue.

Previous Work Experience

Prior to joining Forrester, Stephanie worked at GLG for nearly two and a half years as a senior associate. During her time at GLG, she partnered closely with portfolio managers at some of the largest hedge funds and public equity firms in the United States to satisfy their equity research needs across US, European, and Latin American geographies. By understanding her clients’ investment strategies, she was directly responsible for delivering surveys, market analyses, and other forms of research as well as improving operational workflows between clients and her team. She also has internship experiences at Politico, based in Brussels, and at the International Rescue Committee. She fundamentally believes in the importance of consumer-centricity and understanding different cultures when delivering exceptional customer experiences.

Education

Stephanie received her BA in international studies with a minor in French language studies from Emory University. She also qualified for and attended a competitive yearlong program at The Institute d'Etudes Politiques de Paris (Sciences Po).