Speaker Biography

Stephen Powers

VP, Group Director

Sessions Featuring This Speaker

Forrester's Forum For Technology Management Leaders

06/12/2014

  • 01:30 PM - 02:10 PM

    The Truth About Digital Experience Delivery Technologies

    Firms face an expanding ecosystem of technology that supports digital customer experience delivery, with many vendors angling to offer a “silver bullet” platform. This session will help technology management professionals understand the solutions, vendors, and strategic partners that support digital experiences. It includes:

    • An overview of technologies to support digital customer experiences.
    • Which software and services vendors are playing in this space, and how their approaches differ.
    • What functionality has become mature and commoditized, and where you find the differentiating technology.

Research Focus

Stephen serves Application Development & Delivery Professionals. He is a leading expert on technologies to support online customer experiences, including web content management, digital asset management, and personalization. Stephen helps Forrester clients create customer experience management technology strategies to support contextual, multichannel experiences and realize production efficiencies.

Previous Work Experience

Stephen came to Forrester with many years of experience in IT management and application development. Most recently, Stephen served as vice president and general manager of a software startup in Cambridge, Mass., managing client engagements in the areas of customer resource management, asset management, and supply chain management. Prior to that, he spent eight years at ZDNet (later CNet), where he led IT groups responsible for enterprise content management, web content management, eCommerce, search applications, and data warehousing.

Education

Stephen earned a B.S. in electrical engineering from Villanova University and an MBA from Babson College.