Stephen Powers

Vice President, Research Director serving Application Development & Delivery PROFESSIONALS

Stephen serves Application Development & Delivery Professionals. He is a leading expert on technologies to support online customer experiences, including web content management, digital asset management, and personalization. Stephen helps Forrester clients create customer experience management technology strategies to support contextual, multichannel experiences and realize production efficiencies.

Previous Work Experience

Stephen came to Forrester with many years of experience in IT management and application development. Most recently, Stephen served as vice president and general manager of a software startup in Cambridge, Mass., managing client engagements in the areas of customer resource management, asset management, and supply chain management. Prior to that, he spent eight years at ZDNet (later CNet), where he led IT groups responsible for enterprise content management, web content management, eCommerce, search applications, and data warehousing.


Stephen earned a B.S. in electrical engineering from Villanova University and an MBA from Babson College.

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11 results in Reports

  • Stephen Powers
  • Sourcing & Procurement
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Web Content Management For Online Customer Experience, Q3 2011

    SDL And Adobe Lead The Way To Customer Experience Management (CXM)

    The web content management (WCM) market is in transition. Functionality to enable publishing to the Web — whether internally or externally — has become commoditized. Yet now, the WCM...

    • Downloads: 3573
  • For Application Development & Delivery Professionals

    Report:The Rich Media Management Mystery

    What Does Digital Asset Management Mean?

    In a world with increasing amounts of rich media assets and an increasing number of distribution channels, content and collaboration (C&C) pros are taking a closer look at rich media management...

    • Downloads: 745
  • For Enterprise Architecture Professionals

    Report:Plan Your ECM Strategy For Business, Persuasive, Transactional, And Foundational Needs

    Enterprises continue to struggle under increasing volumes of varying types of content. Historically, content and collaboration (C&C) professionals have taken a product-specific approach to their...

    • Downloads: 1081
  • For Application Development & Delivery Professionals

    Report:Market Overview: Rich Media Management Software

    Traditional Digital Asset Management Software Morphs Into New Categories

    With online channel demands increasing, many organizations are taking a fresh look at rich media management. Often, companies lack the technology and/or strategy to properly manage and distribute...

    • Downloads: 725
  • For Enterprise Architecture Professionals

    Report:Mobilize Your ECM Strategy

    The staggering rate of mobile device adoption today gives content and collaboration (C&C) professionals a good reason to plan ahead for offering mobile access to enterprise content. Demand for the...

    • Downloads: 611
  • For Enterprise Architecture Professionals

    Report:All Form Solutions Are Not Created Equal

    Demand For Web Self-Service And Standards Drive Market Transformation

    In 2006 Forrester identified Adobe and IBM as the clear market leaders in e-forms. At the time, e-forms emerged as the critical component to replace paper, leading to the digital forms of today that...

    • Downloads: 583
  • For Enterprise Architecture Professionals

    Report:SharePoint 2010: A Viable Option For Persuasive Web Content Management?

    Authoring, Metadata, And Rich Media Support Improve, But Some Persuasive Limitations Still Exist

    In fall 2009, Microsoft revealed its SharePoint Server 2010 functional road map, which included Web content management (WCM) support. Traditionally, more organizations have used SharePoint for...

    • Downloads: 1281
  • For Application Development & Delivery Professionals

    Report:The Online Customer Engagement Software Ecosystem

    Understand Your Options For Supporting Public-Facing Web Sites

    Information and knowledge management (I&KM) professionals who support public-facing Web sites face a potpourri of product options from software vendors. Currently, persuasive content functions...

    • Downloads: 1099
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Enterprise Content Management Suites, Q4 2009

    Traditional Players Continue To Lead, While Microsoft Makes Inroads

    In Forrester's 70-criteria evaluation of eight enterprise content management (ECM) suite vendors, we found that IBM, Oracle, EMC, and Open Text lead due to breadth and depth of functionality and a...

    • Downloads: 3712
  • For Application Development & Delivery Professionals

    Report:Five Additional Options To Consider For Web Content Management

    The Web content management (WCM) market remains fragmented, with a wide range of products that manage anything from simple static Web pages to complex sites designed to maximize customer engagement....

    • Downloads: 1436
  • For Application Development & Delivery Professionals

    Report:The Four Decision Factors For Open Source Enterprise Content Management

    Open source enterprise content management (ECM) initiatives are common in small and medium-sized businesses (SMBs) or in department-level projects. Yet information and knowledge management (I&KM)...

    • Downloads: 909