Stephen Powers

Vice President, Research Director serving Application Development & Delivery PROFESSIONALS

Stephen serves Application Development & Delivery Professionals. He is a leading expert on technologies to support online customer experiences, including web content management, digital asset management, and personalization. Stephen helps Forrester clients create customer experience management technology strategies to support contextual, multichannel experiences and realize production efficiencies.

Previous Work Experience

Stephen came to Forrester with many years of experience in IT management and application development. Most recently, Stephen served as vice president and general manager of a software startup in Cambridge, Mass., managing client engagements in the areas of customer resource management, asset management, and supply chain management. Prior to that, he spent eight years at ZDNet (later CNet), where he led IT groups responsible for enterprise content management, web content management, eCommerce, search applications, and data warehousing.


Stephen earned a B.S. in electrical engineering from Villanova University and an MBA from Babson College.

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6 results in Reports

  • Stephen Powers
  • Customer Experience Management
  • For Customer Experience Professionals


    Delivering Relevant Experiences In The Multichannel World

    Firms want to deliver the right experience to the right user at the right time and on the right device — a tricky proposition in this age of device proliferation. The splinternet — and...

    • Downloads: 689
  • For Application Development & Delivery Professionals

    Report:The Seven C's Of Web Content Management

    The web content management (WCM) market is currently experiencing a significant evolution as requirements for those platforms have grown beyond just managing web content. Instead, organizations need...

    • Downloads: 1559
  • For Application Development & Delivery Professionals

    Report:The Frugal Guide To Web Content Management

    How To Maximize Your WCM Investment During An Economic Slowdown

    In the first recession of the customer-centric Web era, enterprises would be wise to avoid across-the-board IT budget cuts that cripple their ability to compete for and service fickle online...

    • Downloads: 938
  • Report:Don't Be Content With Your Web Content Management In 2009

    While most organizations continue to invest in Web content management (WCM) initiatives, some appear to be postponing WCM projects due to budgetary constraints or deferring in favor of other...

    • Downloads: 696
  • For Application Development & Delivery Professionals

    Report:Supporting Persona-Based Web Sites With WCM

    Understanding How To Work With WCM To Support Customer Experiences

    Customer experience demands have marketers stepping up their use of personas in their Web design efforts. Information & knowledge management (I&KM) professionals, however, have found many challenges...

    • Downloads: 546
  • For Application Development & Delivery Professionals

    Report:WCM: Who Will Help, And What Technology Will They Use?

    These data charts will examine investment trends in Web content management initiatives.

    • Downloads: 38