Sucharita Mulpuru

Vice President, Principal Analyst serving eBusiness & Channel Strategy PROFESSIONALS

Sucharita serves eBusiness & Channel Strategy Professionals. She is a leading expert on eCommerce, multichannel retail, consumer behavior, and trends in the online shopping space. She is also a noted authority on technology developments that affect the online commerce industry and vendors that facilitate online marketing and merchandising.

In her research, Sucharita covers such consumer-oriented topics as eCommerce forecasting and trends, merchandising best practices, conversion optimization, and social computing in the retail world. She has also authored "The State Of Retailing Online," a joint study conducted annually with and a leading industry benchmark publication.

Previous Work Experience

Prior to Forrester, Sucharita was the director of marketing at Saks Fifth Avenue, where she managed the customer acquisition, retention, and market research efforts for the $2 billion luxury retailer's online channel. Prior to Saks, she held management positions at Toys R Us, where she was a merchant in the Babies R Us division and a store manager in one of the company's largest toy stores. She also worked for the Walt Disney Company, where she developed and managed marketing plans for new business initiatives, including the Disney Stores, the Disney Cruise Line, and Club Disney.

Additionally, she was involved in the expansion of Cap Cities/ABC properties, specifically ESPN Zone, ESPN Magazine, and the network. She has written two nonfiction books and has contributed to BusinessWeek Online.


Sucharita holds a B.A. in economics from Harvard University and an M.B.A. from the Stanford Graduate School of Business.

Sucharita Mulpuru's Research

  • For eBusiness & Channel Strategy Professionals

    Report: Predictions 2016: The Omnichannel And Mobile Juggernaut

    In 2016, retail eBusiness executives will face stronger competitors, rising labor costs, and the prospect of damaging customer data breaches. This brief predicts how investments in six areas wil...

    • Downloads: 256
  • For eBusiness & Channel Strategy Professionals

    Report: Predictions 2016: The eCommerce Gap Widens

    2016 presents B2C and B2B professionals with a now-or-never choice: Either outpace the pack by responding effectively to six important trends — or fall permanently behind in the customer o...

    • Downloads: 149
  • For eBusiness & Channel Strategy Professionals

    Report: Brief: US Online Holiday Retail Forecast, 2015

    Forrester predicts that US online holiday sales will exceed $95 billion in 2015. This represents 11% growth in holiday sales over 2014. Email marketing continues to be the most effective tool fo...

    • Downloads: 105
  • For eBusiness & Channel Strategy Professionals

    Report: US Mobile Phone And Tablet Commerce Forecast, 2015 To 2020

    Commerce on mobile devices continues to grow rapidly. Forrester projects that retail sales on smartphones and tablets will total $115 billion in 2015. This report provides a forecast of smartpho...

    • Downloads: 225
  • For eBusiness & Channel Strategy Professionals

    Report: Commerce Technology Vendor Catalog

    This report helps eBusiness professionals understand the landscape of vendors across 45 different technology categories that span marketing, merchandising, customer service, fulfillment, back-of...

    • Downloads: 151
  • For eBusiness & Channel Strategy Professionals

    Report: The New Paradigm Of Retail

    Omnichannel and agile commerce promise to change the offers that retailers provide and the ways in which consumers buy; as a result, the look and feel of retail is certain to change in lockstep....

    • Downloads: 3964
  • For eBusiness & Channel Strategy Professionals

    Report: The State Of Retailing Online 2011: Marketing, Social, And Mobile

    While eCommerce continues to grow and take market share from the physical retail channel, retailers also look to experiment with new approaches to their web businesses such as social commerce an...

    • Downloads: 3206
  • For eBusiness & Channel Strategy Professionals

    Report: Five Retail eCommerce Trends To Watch In 2011

    2010 marked a year of significant changes in the Internet landscape (primarily with the growth of social networks and mobile devices); these changes forced retail executives to think hard about ...

    • Downloads: 3161
  • For eBusiness & Channel Strategy Professionals

    Report: Mobile Commerce Forecast: 2011 To 2016

    Mobile commerce is expected to reach $31 billion by 2016. While this represents a compounded annual growth rate of 39% from 2011 to 2016, mobile commerce is only expected to be 7% of overall eCo...

    • Downloads: 3184
  • For eBusiness & Channel Strategy Professionals

    Report: The Art And Science Of Retail eCommerce

    As retail eCommerce sales continue to explode, eBusiness executives must check all the boxes to ensure that they are not missing opportunities in this critical channel. This playbook provides in...

    • Downloads: 2232
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