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Tech Productivity And The Future Of Work
February 13, 2018

Despite predictions that global technology spending will surpass $3 trillion for the first time in 2018, new research from Forrester shows that most organizations are still struggling to drive employee productivity, engagement, and success through technology.

Today’s report explores how organizations can successfully augment employees with technologies like artificial intelligence (AI), wearables, smart glasses, etc. Here are a few key highlights from the research:

  • Human-machine teaming will augment human capabilities. In 2018, digital workers based on robotic process automation (i.e., bots) will replace and/or augment 311,000 office and administrative positions and 260,000 sales and related positions.

  • Next-gen technologies see only nascent use. Some 62% of workers state that input technologies (voice/motion recognition, etc.) make them more productive, yet too few employers provide these tools, and too few employees end up using them.

  • Emerging tech holds promise for employees. AI-driven virtual assistants, logistics management software, and workspace internet of things, among other technologies, will influence the future of work.

Click here for more information, and please contact us if you'd like a copy of this report.

About Forrester

Forrester (Nasdaq: FORR) is one of the most influential research and advisory firms in the world. We work with business and technology leaders to develop customer-obsessed strategies that drive growth. Forrester’s unique insights are grounded in annual surveys of more than 500,000 consumers and business leaders worldwide, rigorous and objective methodologies, and the shared wisdom of our most innovative clients. Through proprietary research, data, custom consulting, exclusive executive peer groups, and events, the Forrester experience is about a singular and powerful purpose: to challenge the thinking of our clients to help them lead change in their organizations.


Jenna Vassallo
Marketing Manager
Forrester Research, Inc.

Tel. 617-613-5746



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