Why Read This
Your employees — like your customers — have more power than ever before. Mobile, social, video, and cloud technologies give individuals tremendous access to information and resources. Employees can become the best source of innovation and the breakthrough ideas that CxOs are hungry for. But as employees become empowered, central IT begins losing control of the technology strategy. IT needs to seize the role of technology advisor and enabler of empowered initiatives. As the line between consumer and employee blurs, enterprise architects need to include consumer-targeted technology in their planning and map technology's capabilities to business needs. This report analyzes the highest-impact empowered employee technologies by evaluating their maturity and business value. Enterprise architecture (EA) professionals can use this report to analyze the technologies that best suit their organization's needs and culture and incorporate them into their architecture road map — including the enterprise technology that can manage the risks that mobile, social, and cloud-based technologies introduce.
Tags: Business Intelligence, Collaboration Platforms, Customer Experience Management, Enterprise Collaboration, Information Management, IT Infrastructure & Operations, Security Risk & Compliance, Smartphones & Mobile Phones, Social Computing, Social Media, Tablets, Video & Teleconferencing