Telecommunications Services

Telecommunications companies leverage technology to deliver information across distances via video, phone, Internet, on-demand, and other services.

Latest Research

  • For B2C Marketing Professionals

    REPORT: The Consumer Tech Stack

    Our 2018 US Benchmark Data Overview Reveals The Four Forces Of Adoption

    April 5, 2018 James L. McQuivey, Gina Fleming

    Humans were born to embrace the technologies we track. Coming into 2018, Forrester surveyed 110,460 online adults in 20 countries to see how much people of every type embrace technology, why they use it, and what that will mean for your business. The data practically screams "Prepare for rich customer conversations!" Read this US-focused report not only to see the data but also to prepare to give your customers technology-enabled, emotion-rich conversations that help them get what they want, when they want it.

  • For CIO Professionals

    REPORT: Telecom Operators Must Embrace The Data Economy

    Network Traffic Data Fuels Rich Insights Services

    March 28, 2018 Jennifer Belissent, Ph.D.

    For many telecom operators, data strategy means selling subscribers more download capacity — upgrades from basic data plans to unlimited access to beIN Sports, Netflix, and YouTube. But this content belongs to others and merely passes through the provider's pipe. However, telecom operators sit on wealth of network data, offering insights into human mobility, traffic patterns, and potential commercial value. This report for CIOs illustrates how telecom operators can enter the data economy with examples of new and recurring revenue streams from insights services.

  • For CIO Professionals

    REPORT: Asia Pacific Tech Market Outlook For 2018 To 2019

    Solid Economic Growth And Cloud Adoption Support 6% Growth In 2018 And 5% In 2019

    February 27, 2018 Andrew Bartels, Frederic Giron

    In most cases, CIOs in the Asia Pacific region will be able to expand their tech budgets at a faster rate as we move into 2018. Tech budgets in the region will continue to shift toward software and services and away from hardware and telecom. Cloud solutions and business technology (BT) for winning, retaining, and serving customers will gain traction, but they will remain small parts of the market. This report provides guidance on how and where CIOs should be growing their tech spending to keep up with, if not outpace, competitors.

  • For CIO Professionals

    REPORT: India Tech Market Outlook, 2018 To 2019

    India Will Go Through A Phase Of Cautious Spending In 2019

    January 23, 2018 Ashutosh Sharma

    India's economy is a story of fits and starts. Firms expect the pro-business government to take up aggressive reforms to fast-track economic growth. However, major reforms like demonetization and the rollout of the goods and services tax (GST) stalled growth in 2016 and 2017. An impending national election in 2019 introduces more uncertainty. This report helps Indian CIOs understand the factors that will influence tech spending in the country for 2018 and 2019 and prioritize their technology investments.

  • For CIO Professionals

    REPORT: China Tech Market Outlook, 2018 To 2019

    Technology Investment In Digital Innovation And Ecosystem Expansion Remains Strong As China Reforms

    January 16, 2018 Charlie Dai

    Technology spending in China will reach $234 billion in 2018 as the Chinese government and enterprises further drive necessary reforms by investing in technologies for digital innovation and ecosystem expansion. This report analyzes the key trends and factors that will affect tech purchases in China in 2018. CIOs can use this data to see where their peers are increasing spending and to accelerate their digital transformation to become customer-obsessed and stay competitive in the market.

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