Telecommunications Services

Telecommunications companies leverage technology to deliver information across distances via video, phone, Internet, on-demand, and other services.


  • For all Roles
  • For Infrastructure & Operations Professionals

    Report: Understanding The Cloud Services Provider Landscape

    With cloud computing services now key members of the technology management portfolio, the challenge for infrastructure and operations (I&O) professionals shifts from understanding cloud to selec...

    • Downloads: 250
  • For Customer Experience Professionals

    Report: The US Customer Experience Index, Q3 2015

    Forrester's Customer Experience Index (CX Index™) helps customer experience (CX) professionals understand the ups and downs of CX quality over time. The CX Index franchise scores more than...

    • Downloads: 415
  • For CMO Professionals

    Report: Telecom Brands Are Not Connecting

    Customers' dissatisfaction with telecom providers is well documented. These firms are known for frustrating customers with confusing programming bundles, poor customer service, and opaque pricin...

    • Downloads: 302
  • For Infrastructure & Operations Professionals

    Report: Brief: Tata Communications Makes Network Connectivity Predictable

    Cloud services give infrastructure and operations (I&O) professionals flexible new options. They also pose new challenges — such as network latency, network availability, and application a...

    • Downloads: 48
  • For eBusiness & Channel Strategy Professionals

    Report: Mobile Technologies That Drive Sales

    New mobile features, capabilities, and devices are cropping up seemingly by the day. This fast-paced change is dramatically affecting how eBusiness professionals interact with their teams and cu...

    • Downloads: 1985
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Analysts who cover Telecommunications Services