Telecommunications Services

Telecommunications companies leverage technology to deliver information across distances via video, phone, Internet, on-demand, and other services.


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  • For Customer Experience Professionals

    Report: The US Customer Experience Index, Q1 2015

    Three-quarters of companies want to improve their customer experience (CX) in 2015. Forrester's first US Customer Experience Index (CX Index) benchmark of 2015 sets the baseline that will tell 2...

    • Downloads: 611
  • For CIOs

    Report: Quick Take: Nokia Takes Over Alcatel-Lucent

    Nokia and Alcatel-Lucent entered into a memorandum of understanding under which Nokia will make an offer for Alcatel-Lucent in an all-share transaction that values Alcatel-Lucent at €15.6 ...

    • Downloads: 38
  • For CMO Professionals

    Report: Telecom Brands Are Not Connecting

    Customers' dissatisfaction with telecom providers is well documented. These firms are known for frustrating customers with confusing programming bundles, poor customer service, and opaque pricin...

    • Downloads: 170
  • For CIOs

    Report: US Government Spending And The BT Agenda

    Government agencies at federal, state, and local levels are expanding their technology management agendas beyond infrastructure management and internal operations (i.e., IT) to include greater i...

    • Downloads: 68
  • For eBusiness & Channel Strategy Professionals

    Report: Win Your Offline Mobile Moments

    Your customer is experiencing a mobile mind shift. She expects to get anything she wants, immediately and in context. Whether she's in your store making a product decision or navigating an airpo...

    • Downloads: 169
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Analysts who cover Telecommunications Services