Why Read This Report

To help customer experience professionals prove the business value of a better enterprise customer experience, we built simple models that show how revenue increases when a company's Customer Experience Index (CxPi) score goes up. Our models show that the benefits are significant across all 13 industries we looked at. Wireless carriers and hotels have the largest potential upside: more than $1 billion. Customer experience professionals should use the interactive models in this report to estimate the range of benefits their firm might see. That data — combined with customers' verbatim comments and customer experience stories — will help customer experience leaders make a powerful case for change.
US $499
Add To Cart
Become A Client

Get objective, pragmatic guidance that helps you make tough decisions and succeed in a complex world. Contact us to learn more.

Already A Client?
Log in to read this document.


  • Models & Calculators:

    Increase In Three Loyalty Measures With A 1-Point Increase In CxPi Score

  • Models & Calculators:

    Assumptions Used As Inputs For The Customer Experience Revenue Model

  • Models & Calculators:

    Better Customer Experience Drives Millions In Revenue Benefit Across Industries