FOR Application Development & Delivery PROFESSIONALS
The Business Process Management Playbook For 2017
The BPM Playbook Is Your Guide To Customer-Centric Process Change
Process-focused application development and delivery (AD&D) professionals use business process management (BPM) for continuous innovation in and automation of customer-centric processes. Strategic approaches to BPM focus on how to organize, staff, direct, and execute a BPM program. Forrester's BPM playbook guides AD&D leaders on how to adopt modern techniques, skills, and tools that put customers at the center of process improvement. This is an update of a previously published report; Forrester reviews ...
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Playbook frameworks guide your critical decisions with integrated reports, tools, and objective insights. See how Playbooks align to your critical business initiatives, delivering integrated reports, tools, and guidance for your key decisions. Watch the video.