FOR Application Development & Delivery PROFESSIONALS

The Business Process Management Playbook For 2017


The BPM Playbook Is Your Guide To Customer-Centric Process Change



Process-focused application development and delivery (AD&D) professionals use business process management (BPM) for continuous innovation in and automation of customer-centric processes. Strategic approaches to BPM focus on how to organize, staff, direct, and execute a BPM program. Forrester's BPM playbook guides AD&D leaders on how to adopt modern techniques, skills, and tools that put customers at the center of process improvement. This is an update of a previously published report; Forrester reviews ... Continue reading the Executive Overview

PLAYBOOK RESEARCH

Vision: The New Discipline Of Digital Business Automation
Assessment: Introducing Forrester's BPM Maturity Assessment Framework
Road Map: Five Steps To Craft Your Road Map To BPM Excellence
Skills And Staffing: Build Design-Thinking Skills To Drive Customer-Centric Process Change
Policy And Procedures: How To Succeed At Process Automation In A Digital World
Benchmarks: Use A Process Framework To Unleash The Full Potential Of BPM
Policy And Procedures: How To Succeed At Process Automation In A Digital World
Vision: The New Discipline Of Digital Business Automation
Benchmarks: Use A Process Framework To Unleash The Full Potential Of BPM
Assessment: Introducing Forrester's BPM Maturity Assessment Framework
Skills And Staffing: Build Design-Thinking Skills To Drive Customer-Centric Process Change
Road Map: Five Steps To Craft Your Road Map To BPM Excellence

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