Log in to watch this webinar
Client log in
Welcome back. Log in to your account to continue.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this webinar
This webinar is available for purchase ($250).
Description
Customers form relationships with companies through a series of interactions with physical products, multiple channels, and intangible services. These interactions depend on a complex, mutually interdependent ecosystem of internal departments, external partners, technology, and processes. To create a consistent and compelling customer experience across the enterprise, Customer Experience Professionals must first understand the complexities of their own ecosystem and then orchestrate a movement to align this ecosystem with the desired customer experience.
Agenda:
- What is a customer experience ecosystem, and why is it important?
- How can you understand your customer experience ecosystem?
- What types of ecosystem issues lead to breakdowns in the customer experience?
- How can Customer Experience Professionals align their organizations to create a healthy ecosystem?
Technical information
You'll receive an email with dialing and Webex instructions prior to the Webinar.
Webinar FAQs
See the Webinar FAQs for answers to technical and other Webinar questions.