Why Read This
How good is the experience at leading UK companies — as rated by their consumers? This report helps answer that question by providing a benchmark of the quality of experience for 28 UK brands across seven industries — including airlines, banks, electronics manufacturers, hotels, retailers, TV service providers, and wireless service providers. Customer experience professionals should use this report to understand the competitive environment in the UK and set goals for optimizing their customer experience management practices as they proceed along the path to customer experience maturity.
Tags: Airlines, Banking, Consumer Electronics, Customer Experience Index (CX Index), Customer Experience Management, Financial Services, Manufacturing, Mobile Services, Retail, Television, Travel