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Today's global IT infrastructure management services market goes beyond cost savings. New capabilities are providing opportunities to pursue transformation and consolidation in IT infrastructure operations as customers prepare for greater value in outsourcing.
In the Forrester Wave™ evaluation of global IT infrastructure outsourcing vendors, our team surveyed the capabilities, strategy, and clients of 19 of the leading global providers. The market is mature, and most of the clients we surveyed were satisfied with their ITO relationship; however, new market forces are pushing to upset this equilibrium. We will discuss the results from our study and look at what customers of ITO providers can do to prepare for these imminent changes.
Agenda:
Vendors mentioned: Accenture, ACS, Capgemini, CGI, Cognizant, CSC, Dell, Fujitsu, Getronics Workspace Alliance (GWA), HCL, HP, IBM, Infosys, Logica, Mahindra IT & Business Services, Siemens (SIS), TCS, Unisys, Wipro
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In Forrester's 36-criteria evaluation of global IT infrastructure management vendors, we found that IBM leads a closely packed group of leaders including HCL, Capgemini, Wipro, Infosys, TCS, Accenture, Cognizant, HP, CSC, and Siemens (SIS). Strong Perform
IT infrastructure outsourcing (ITO) customers in North America enjoy a growing range of alternatives for services, encompassing a variety of categories including traditional outsourcers, offshore-oriented firms, and emerging, nontraditional alternatives.
Several forces are slowly transforming the stable but growing market for IT infrastructure services in Europe, including the rising profile of offshore suppliers, maturing global delivery, productization of service and consulting offerings, and industry c
