Why Read This
Near ubiquitous use of social media both within and outside of businesses today drastically increases companies' exposure to new levels of risk. With the benefits of engaging through social channels too great, and the practice of prohibiting social no longer feasible, there is a growing market for social risk and compliance (SRC) solutions. These products help enable, and even optimize, social engagement while enhancing oversight and mitigating risk and compliance concerns. In Forrester's 22-criteria evaluation of SRC solutions, we identified the 10 most relevant software providers in the category — Actiance, CrowdControlHQ, CSI, Gremln, Hearsay Social, Nexgate, OpenQ, SocialVolt, Socialware, and Sprinklr — conducting extensive research through executive briefings, product demos, customer surveys, and interviews to provide an in-depth assessment of each vendor, the current state of this emerging market, and where it's headed.