FOR Infrastructure & Operations PROFESSIONALS

The Modern Service Delivery Playbook For 2017


Modern Service Delivery Is Here To Stay



Infrastructure and operations (I&O) teams must address today's customers' rising expectations. As application portfolio and infrastructure strategies change, I&O pros must shift to what Forrester calls modern service delivery, which focuses the ops in development and operations (DevOps) on the agility, availability, responsiveness, and quality of the services you deliver. This report outlines how Forrester's modern service delivery playbook helps I&O professionals deliver for their firms' customers. Continue reading the Executive Overview

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Forrester Playbooks

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