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The Rise Of The Gig Economy In Customer Service
May 8, 2018


Contact centers struggle to balance the need to contain costs and to provide differentiating customer service. To achieve both goals, brands would do well to explore nontraditional — or gig economy — labor models. Brands can look outside the traditional contact-center labor approach and tap into the “gig economy” talent pool to provide excellent customer service at a lower cost.

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