FOR Infrastructure & Operations PROFESSIONALS

The Service Management And Automation Playbook

Deliver Technology Services Faster, Cheaper, And Better

Your business cares about outcomes, not technologies. Thus, it isn't enough to empower your developers and workers with the latest cloud, mobile, and analytics technologies. You must also invest in service management, a practice rooted in product marketing and management, to deliver customer results and satisfaction. Unfortunately, the customer focus of service management is often lost when applied to information technology, producing the well-known discipline of IT service management (ITSM). To ...

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Service Management And Automation

Playbook frameworks guide your critical decisions with integrated reports, tools, and objective insight. This Playbook helps you develop an end-to-end solution for delivering customer outcomes faster, cheaper, and at higher quality. Watch the video.

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Better, faster, cheaper

Before you roll out ITIL, rethink your service desk and ITSM strategy, or deploy a performance management tool, make sure you focus on the customer first — not the process or technology. From there, combine operational best practices with tools and automation to deliver IT services faster, cheaper, and at higher quality. Learn how Forrester Consulting can help.