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These Automation Technologies Are Reshaping The Workforce
June 21, 2017

Forrester’s future of jobs research estimated that while automation will displace 24.7 million jobs by 2027, emerging automation tools will create 14.9 million jobs during the same time period. In a follow-up report, J.P. Gownder identifies the top 12 workforce automation technologies in the market that will power these changes and explains how they are reshaping the workforce.

A few of the specific technologies that J.P. evaluates in this TechRadar™ are retail and warehouse robots, industrial robots, virtual assistants, cognitive artificial intelligence (AI), and sensory AI. Here are some of his other key findings:

  • The adoption of automation tools has already begun. Forty-one percent of enterprises say they are implementing, have implemented, or are expanding implementations of cognitive and AI tools.

  • Automation tools improve efficiency and productivity. Forty-three percent of business and technology decision makers believe that AI could enable them to disrupt their industry by developing new business models, products, and services.

  • Automation tech is transforming customer service. New cloud-based tools (i.e., Amazon Web Services AI, Microsoft Azure Machine Learning, and Microsoft Cortana Intelligence Suite) offer businesses the opportunity to infuse a wide variety of customer-facing applications with the power of AI.

Click here for more information, and please contact us if you'd like a copy of this report.

About Forrester

Forrester (Nasdaq: FORR) is one of the most influential research and advisory firms in the world. We work with business and technology leaders to develop customer-obsessed strategies that drive growth. Forrester’s unique insights are grounded in annual surveys of more than 500,000 consumers and business leaders worldwide, rigorous and objective methodologies, and the shared wisdom of our most innovative clients. Through proprietary research, data, custom consulting, exclusive executive peer groups, and events, the Forrester experience is about a singular and powerful purpose: to challenge the thinking of our clients to help them lead change in their organizations.


Jenna Vassallo
Marketing Manager
Forrester Research, Inc.

Tel. 617-613-5746



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