Skip to main content
Thomas   Husson

Thomas Husson

Vice President, Principal Analyst Serving CMO Professionals

Thomas is a vice president and principal analyst serving chief marketing officers. Thomas focuses on technology innovations within marketing and their impact on strategies, such as the disruptive role of technology in bridging the digital and physical worlds; new conversational interfaces, such as messaging apps, bots, and intelligent agents; and the role of mobile devices, including wearables and connected objects, in shaping consumer attitudes and behaviors.

Thomas has spoken at numerous events around the world, including Mobile World Congress, Mobile Convention Amsterdam, DMEXCO, and WebSummit, and he is regularly quoted in leading media outlets, such as The New York Times, The Wall Street Journal, Reuters, Les Echos, and Le Monde.

He has worked with clients from nearly every industry — including consumer goods, luxury, travel, retail, and financial services — to advise and guide the development of their mobile and digital strategies.

Previous Work Experience

Thomas has more than 20 years of experience in the digital and mobile space. Prior to joining Forrester in August 2008, Thomas spent four years at JupiterResearch as a senior mobile analyst and six years at Bouygues Telecom (the third-largest French operator), first as internet product manager and then as mobile multimedia marketing manager. Thomas also brings experience from the financial services sector, working in Milan for a year and a half. Thomas has served as a judge for the Global Mobile Awards at Mobile World Congress since 2008.

Education

Thomas holds degrees in international marketing/strategy and finance from EM Lyon (Lyon School of Management) and Science Po Paris (Institute of Political Science).

Thomas Husson

Vice President, Principal Analyst Serving CMO Professionals

Thomas is a vice president and principal analyst serving chief marketing officers. Thomas focuses on technology innovations within marketing and their impact on strategies, such as the disruptive role of technology in bridging the digital and physical worlds; new conversational interfaces, such as messaging apps, bots, and intelligent agents; and the role of mobile devices, including wearables and connected objects, in shaping consumer attitudes and behaviors.

Thomas has spoken at numerous events around the world, including Mobile World Congress, Mobile Convention Amsterdam, DMEXCO, and WebSummit, and he is regularly quoted in leading media outlets, such as The New York Times, The Wall Street Journal, Reuters, Les Echos, and Le Monde.

He has worked with clients from nearly every industry — including consumer goods, luxury, travel, retail, and financial services — to advise and guide the development of their mobile and digital strategies.

Previous Work Experience

Thomas has more than 20 years of experience in the digital and mobile space. Prior to joining Forrester in August 2008, Thomas spent four years at JupiterResearch as a senior mobile analyst and six years at Bouygues Telecom (the third-largest French operator), first as internet product manager and then as mobile multimedia marketing manager. Thomas also brings experience from the financial services sector, working in Milan for a year and a half. Thomas has served as a judge for the Global Mobile Awards at Mobile World Congress since 2008.

Education

Thomas holds degrees in international marketing/strategy and finance from EM Lyon (Lyon School of Management) and Science Po Paris (Institute of Political Science).

Thomas Husson's Research

Most RecentMost Popular
  • For CMO Professionals

    REPORT: The Myth Of A World After: A European Recovery Perspective

    How B2C Consumption Will Evolve In Post-Pandemic Europe

    August 24, 2020Thomas Husson

    Expectations of a world after the coronavirus and a next normal have been exaggerated. Human nature shows us that bad habits often overcome good intentions. Don't get us wrong; the crisis will lead to lasting changes, and we expect new waves of the pandemic in Europe before the end of 2020. However, rather than installing net new behaviors, the crisis will primarily accelerate preexisting trends. This report outlines how European consumers will evolve as the pandemic subsides in Europe and helps CMOs anticipate how to pivot their brands for recovery.

  • For CIO Professionals

    REPORT: Predictions 2020 Europe: Mid-Year, Post-Initial-Pandemic Update

    As Europe Reopens In Stages Post-COVID-19, We Reassess Our 2020 Predictions

    August 18, 2020 Martha Bennett, Dan Bieler, Paul Ferron, Jost Hoppermann, Enza Iannopollo, Thomas Husson, Paul McKay, Paul Miller, Jacob Morgan

    We published our predictions for Europe 2020 on November 4, 2019 — before even the earliest whispers of the pandemic. In this report, we've revisited our original predictions in light of the impact of COVID-19 and categorized them as either: 1) delayed; 2) accelerated; 3) correct; or 4) void.

  • For CMO Professionals

    REPORT: It's Time For CMOs To Pay More Attention To Employees

    The CMO And CHRO Relationship Grows In Importance As Crises Continue To Emerge

    July 27, 2020Thomas Husson

    Brands hold as much meaning for employees as for customers, especially in a crisis. CMOs play a key role in shaping and communicating the company culture, which helps acquire, inspire, and retain talent and, importantly, engage employees so they are true brand ambassadors. Today's crises will accelerate the need to transform brand values into authentic customer and employee experiences. This report explores why and how the CMO and the chief human resources officer (CHRO) must partner to improve the employee experience and drive employee engagement.

  • For CMO Professionals

    REPORT: How The COVID-19 Crisis Is Affecting Consumer Behaviors In France

    Anticipate The New Normal And Embrace Transformations On Steroids

    May 11, 2020Thomas Husson

    Forrester recently surveyed more than 1,100 French online adults to analyze the impact of the COVID-19 crisis among consumers in France. This report offers CMOs and other executives a first glimpse of how French consumers' behaviors and attitudes are evolving and guides those execs as to what they should prepare for in the coming months.

  • For CMO Professionals

    REPORT: Computer Vision Makes Contextual Marketing More Powerful

    CMOs Should Prepare For The New Marketing Opportunities That AI Vision Technologies Create

    February 4, 2020Thomas Husson

    AI-powered computer vision provides access to a visually rich array of customer insights, creates new customer experiences, and drives emotional engagement. This report helps CMOs understand and prepare for the new opportunities that computer vision offers.

View all of Thomas Husson's Research

Clients Who Work With Thomas Husson Also Work With:

View all related analysts