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Top Retail Tech Investments For 2018
May 30, 2018


Forrester evaluated the top retail tech trends that will help retailers improve CX and found that omnichannel, data analytics, and personalization remain high-priority technologies, while others like artificial intelligence and digital store have emerged in importance. Medium-priority tech that is on the radar includes chatbots, subscription services, and automated checkout, while technologies like the internet of things and virtual reality/augmented reality remain low-priority items, as they still need time to mature and prove their value.

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