Forrester : Transportation & Logistics

Transportation & Logistics

As a key channel in the supply chain, logistics integrates information for the transportation, inventory, warehousing, handling, packaging, and security of goods between the point of origin and the business or consumer user.

Research

For all Roles

For Customer Experience Professionals
Report: The US Customer Experience Index, 2017
August 1, 2017Rick Parrish
How well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of all 314 brands across 21 industries in the US CX Index....
For eBusiness & Channel Strategy Professionals
Report: Building The Business Case For Omnichannel Commerce
July 31, 2017Brendan Witcher
Digital retail executives must build effective omnichannel business cases to minimize the risk of launching initiatives that: 1) lack critical internal support; 2) fail to meet customer expectat...
For CIOs
Report: Autonomous Vehicles Will Reshape The Global Economy
July 20, 2017Laura Koetzle, Carlton A. Doty
Each week brings a new story about autonomous vehicle experiments by disruptive tech companies that threaten the future of century-old auto manufacturers. This is not one of those stories. We in...
For CIOs
Report: Case Study: Mobike Leverages IoT To Bypass Gridlock
April 26, 2017Travis Wu
Companies in all industries are increasingly looking beyond cost savings to deliver customer value with the internet of things (IoT). IoT products need not be technically complex, but they do ha...
For CIOs
Report: 2017 Tech Budget Benchmarks
March 28, 2017Andrew Bartels
CIOs feel ambivalent about tech budget benchmarks. They need them to respond to CEO and CFO questions about tech spending levels, but they also know the top-line metrics don't really say much. T...