Unified Communications

Unified communications (UC) is a platform that intelligently integrates several communication and collaboration applications to improve business processes. The combination of presence and availability with voice, video, email, and instant messaging makes it easier to communicate via the optimal path with employees, customers, and suppliers, and it ultimately streamlines business processes. Although the many applications associated with UC platforms can be deployed as standalone, UC provides a common user interface for these applications that makes it simpler for employees to use them on an integrated platform. This promotes higher use of these applications and results in improved business processes and employee productivity.

Latest Research

  • For Security & Risk Professionals

    REPORT: New Tech: Secure Communications, Q4 2018

    Forrester's Landscape Overview Of 27 Providers

    December 11, 2018 Heidi Shey

    This report presents an overview of the emerging vendors in the secure communications market. These are vendors whose offerings include a mix of encrypted messaging/text and additional communications capabilities like voice calling, videoconferencing, file sharing, screen sharing, and more. Security pros should use it to understand the capabilities within major market segments and to inform their technology strategies for specific use cases requiring secure communications.

  • For Security & Risk Professionals

    REPORT: The Forrester New Wave™: Secure Communications, Q4 2018

    The 10 Providers That Matter Most And How They Stack Up

    November 19, 2018 Heidi Shey

    In Forrester's evaluation of the emerging market for secure communications, we identified the 10 most significant providers in the category — CellTrust, Dispel, KoolSpan, SafeChats, SaltDNA, Silent Circle, Threema, Vaporstream, Wickr, and Wire — and evaluated them. This report details our findings about how well each vendor scored against 10 criteria and where they stand in relation to each other. Security and risk professionals can use this review to select the right partner for their secure communications needs.

  • For Application Development & Delivery Professionals

    REPORT: Now Tech: Cloud Unified Communications Providers, Q2 2018

    Forrester's Overview Of 24 Cloud Unified Communications Providers

    June 4, 2018 Art Schoeller

    You can use cloud unified communications (UC) providers to quickly deliver critical UC capabilities to your workers, reduce or eliminate capex investments, and protect existing UC investments. But to access these benefits, you'll first have to select from a diverse set of providers — providers that vary by size, functionality, geography, and vertical market focus. Application development and delivery (AD&D) pros should use Forrester's Now Tech report to understand the value they can expect from a cloud UC provider and select vendors based on size and functionality.

  • For Security & Risk Professionals

    REPORT: Enable Secure Communications To Protect Data And Privacy

    Use Cases For Enterprise Secure Messaging

    May 9, 2018 Heidi Shey

    Employee use of consumer-oriented messaging-and-communications apps like WeChat and WhatsApp, in addition to personal devices for making voice calls, is a source of vulnerability and risk for the enterprise. Simply having end-to-end encryption with a consumer-encrypted chat app is insufficient, particularly when it comes to compliance requirements. This report examines security controls available in enterprise offerings for secure messaging and communications, and highlights industry-specific and general-purpose use cases, to help S&R pros protect their data.

  • For Application Development & Delivery Professionals

    REPORT: The Forrester Wave™: Unified Communications And Collaboration, Q3 2017

    Evaluating The Leading UC&C Vendors That Can Provide A Diversity Of Deployment Options, Including UCaaS, Hosted, Hybrid, And On-Premises

    September 27, 2017 Art Schoeller

    In our 29-criteria evaluation of unified communications and collaboration (UC&C) providers, we identified eight of the most significant ones — Alcatel-Lucent (ALE), Avaya, Cisco, Microsoft, Mitel, NEC, ShoreTel, and Unify — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) professionals make the right choice.

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