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For CIO Professionals
Vision: The Innovation Playbook
Organizations that can manage the transition to the age of the customer will be the leaders in their markets during the coming decades. Unfortunately, the systems and processes in place have been...
- Downloads: 862
For eBusiness & Channel Strategy Professionals
The Age Of The Customer Mandates Five Actions In 2014
Not that long ago, insurers dictated the engagement model for customers. Those days are gone. Now, customers are changing the rules: They are shifting from being passive sideliners and are willing...
- Downloads: 950