Vikram Sehgal

VP, Research Director - Data serving Customer Insights PROFESSIONALS

Vikram leads the forecast team, which is responsible for producing all forecasts within M&S research. He is focused on the consumer commerce areas including retail, travel, and financial services. He is keenly involved in understanding the evolution of consumers' online behavior and technology adoption.

Previous Work Experience

Vikram came to Forrester Research through its acquisition of Jupiter Research, where he started in July 2000. Prior to Jupiter, Vikram worked at IRI, a leading market research company, where he worked closely with some of the leading CPG companies.

Vikram often appears on TV, radio, and comments in the press on the US online retail and travel industry. He has been quoted in The L.A. Times, Business Week, The New York Times, CNN Money, and American Banker. He has also appeared on CNBC, Bloomberg TV, and Radio, NPR, Fox Business News, and ABC.

Education

Vikram earned an M.B.A. from Virginia Tech and a B.Com from N.M College in Mumbai, India.

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18 results in Reports

  • Business Process Management (BPM)
  • Past 18 months
  • Clay Richardson
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: BPM Platforms For Digital Business, Q4 2015

    Tools & Technology: The Business Process Management Playbook

    In Forrester's 31-criteria evaluation of business process management vendors, we identified the 12 most significant software providers — Appian, Bizagi, DST Systems, IBM, K2, Newgen Software,...

    • Downloads: 570
  • For Enterprise Architecture Professionals

    Report:Vendor Landscape: BPM Platforms For Digital Business

    Landscape: The Business Process Management Playbook

    Application development and delivery (AD&D) pros are under increasing pressure to optimize business process to better engage employees and customers across a range of fragmented digital channels....

    • Downloads: 291
  • For Application Development & Delivery Professionals

    Report:Brief: A Low-Code Manifesto For Speeding Up BPM Initiatives

    Embrace New Low-Code Business Process Management Practices That Deliver At Digital Speed

    Application development and delivery (AD&D) leaders are under pressure to redefine the role of business process management (BPM). Their dilemma: Create a process management discipline and platform...

    • Downloads: 43
  • For Enterprise Architecture Professionals

    Report:Brief: Open Source BPM Finally Makes The Leap Into The Mainstream

    Enterprise architects are currently leading large-scale implementations of business process management (BPM) solutions, spending millions of dollars each year to automate and transform enterprisewide...

    • Downloads: 258
  • For Enterprise Architecture Professionals

    Report:Forrester's BPM Maturity Assessment Framework

    Forrester's BPM Maturity Assessment Framework defines the critical capabilities necessary for maximizing the value and impact of your business process management (BPM) suite investment. The...

    • Downloads: 77
  • For Application Development & Delivery Professionals

    Report:The BPM Playbook Is Your Guide To Customer-Centric Process Change

    Executive Overview: The Business Process Management Playbook

    Process-focused application development and delivery (AD&D) professionals use business process management (BPM) for continuous innovation in and automation of customer-centric processes. Strategic...

    • Downloads: 1503
  • For Application Development & Delivery Professionals

    Report:Brief: Introducing The New Breed Of Digital BPM Consultants

    Business process management (BPM) leaders struggle to keep pace with new methods, practices, and technologies needed to drive digital process innovation. They are turning to a new crop of boutique...

    • Downloads: 123
  • For Enterprise Architecture Professionals

    Report:Prepare For 2015's Shifting BPM Landscape

    Landscape: The Business Process Management Playbook

    Enterprise architects, in particular business process architects, face a new frontier for driving process change. Business process management (BPM) has always focused on improving and automating...

    • Downloads: 1377
  • For Application Development & Delivery Professionals

    Report:Five Steps To Craft Your Road Map To BPM Excellence

    Road Map: The Business Process Management Playbook

    This report outlines the road map stage of Forrester's playbook for building and managing enterprisewide business process management (BPM) programs. For those chartering a BPM effort, aligning the...

    • Downloads: 1088
  • For Customer Experience Professionals

    Report:Can Customer Experience Management Technology Help You Govern CX?

    Tools And Technology: The Customer Experience Ecosystem Playbook

    Customer experience (CX) professionals are bombarded with technology that will supposedly let them manage their customers' experience. But do these solutions actually help CX pros with the difficult...

    • Downloads: 278
  • For Application Development & Delivery Professionals

    Report:Build Design-Thinking Skills To Drive Customer-Centric Process Change

    Skills And Staffing: The Business Process Management Playbook

    Customer experience transformation is now a top driver shaping the landscape for business process management (BPM). However, most BPM initiatives lag when it comes to investing in critical business...

    • Downloads: 1012
  • For Application Development & Delivery Professionals

    Report:Introducing Forrester's BPM Maturity Assessment Framework

    Assessment: The Business Process Management Playbook

    The age of the customer raises the bar for business process management (BPM) excellence. Establishing a high-impact program requires that teams build a portfolio of new capabilities that blend...

    • Downloads: 1702
  • For Application Development & Delivery Professionals

    Report:Use A Process Framework To Unleash The Full Potential Of BPM

    Benchmarks: The Business Process Management Playbook

    Process change teams struggle to establish meaningful metrics to benchmark the impact of process improvements. Teams that adopt vanity metrics may showcase their progress, but they fail to quantify...

    • Downloads: 96
  • For Application Development & Delivery Professionals

    Report:Revenue And Customers Shape The New Business Case For Process Excellence

    Business Case: The Business Process Management Playbook

    The business context for process excellence and business process management (BPM) has changed dramatically since the 2009-to-2010 recession. During the recession, BPM software and services saw...

    • Downloads: 210
  • For Application Development & Delivery Professionals

    Report:Avoid A "One Size Fits All" Approach To Process Innovation

    Policy And Procedures: The Business Process Management Playbook

    This report outlines the critical methods and techniques for driving business process innovation. We have designed it to help you evaluate and identify a comprehensive framework of techniques,...

    • Downloads: 1108
  • For Application Development & Delivery Professionals

    Report:Calibrate Your BPM Center Of Excellence To Serve Digital Business Priorities

    Change Management: The Business Process Management Playbook

    Business process management (BPM) initiatives often start with a focus on operational process improvements. To thrive, these initiatives must evolve to play broader strategic roles across the...

    • Downloads: 736
  • For Application Development & Delivery Professionals

    Report:Future Look: BPM Programs Shift Gears To Accelerate Digital Transformation

    Vision: The Business Process Management Playbook

    Over the past three years, BPM has struggled to remain relevant in the face of rapid technology and business innovation. That's going to change. BPM will reassert its dominance as an important...

    • Downloads: 185
  • For Enterprise Architecture Professionals

    Report:Brief: Transform Business Processes For Mobile Moments

    Successful companies achieve a great mobile experience for customers and employees by redefining existing business processes using a mobile-first approach. Transforming traditional desktop processes...

    • Downloads: 141