Vikram Sehgal

VP, Research Director - Data serving Customer Insights PROFESSIONALS

Vikram leads the forecast team, which is responsible for producing all forecasts within M&S research. He is focused on the consumer commerce areas including retail, travel, and financial services. He is keenly involved in understanding the evolution of consumers' online behavior and technology adoption.

Previous Work Experience

Vikram came to Forrester Research through its acquisition of Jupiter Research, where he started in July 2000. Prior to Jupiter, Vikram worked at IRI, a leading market research company, where he worked closely with some of the leading CPG companies.

Vikram often appears on TV, radio, and comments in the press on the US online retail and travel industry. He has been quoted in The L.A. Times, Business Week, The New York Times, CNN Money, and American Banker. He has also appeared on CNBC, Bloomberg TV, and Radio, NPR, Fox Business News, and ABC.

Education

Vikram earned an M.B.A. from Virginia Tech and a B.Com from N.M College in Mumbai, India.

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16 results in Reports

  • Past 12 months
  • Infrastructure & Operations
  • Measurement
  • For Infrastructure & Operations Professionals

    Report:CALMSS: A Model For Assessing Modern Service Delivery

    DevOps experts have been using the CALMS (culture, automation, Lean, measurement, and sharing) model to describe changes an organization must undergo to achieve successful modern service delivery...

    • Downloads: 174
  • For Infrastructure & Operations Professionals

    Report:Develop Your Infrastructure And Operations Transformation Strategy Now

    Strategic Plan: The I&O Transformation Playbook

    As the enterprise creates its battle plan in today's market, infrastructure and operations (I&O) needs to transform itself accordingly by first creating a strategic plan. A strategic plan determines...

    • Downloads: 614
  • For Infrastructure & Operations Professionals

    Report:Brief: Can You Deliver Services With Quality, Agility, And Value?

    Assessment: The Modern Service Delivery Playbook For 2015

    To achieve smaller, faster, high-quality release cycles, infrastructure and operations (I&O) pros must employ the CALMSS (culture, automation, Lean, measurement and management, sharing, and sourcing)...

    • Downloads: 124
  • For Infrastructure & Operations Professionals

    Report:Embrace Deming's PDCA Cycle To Continuously Optimize Modern Service Delivery

    Continuous Improvement: The Modern Service Delivery Playbook

    Infrastructure and operations (I&O) professionals are adopting the disciplines of modern service delivery to deliver modern applications and services with the speed, quality, and agility that...

    • Downloads: 217
  • For Infrastructure & Operations Professionals

    Report:The Forrester Cloud Computing Maturity Assessment: Q2 2015

    This tool accompanies the assessment report in the cloud computing playbook. It offers clients the ability to measure their own cloud maturity.

    • Downloads: 59
  • For Infrastructure & Operations Professionals

    Report:Forrester's Workforce Enablement Assessment Framework

    Forrester's workforce enablement assessment framework consists of four workforce enablement (WE) domains (oversight, technology, process, and people) and 48 WE functions. This abbreviated version of...

    • Downloads: 48
  • For Infrastructure & Operations Professionals

    Report:Strategic Benchmarks 2016: Infrastructure Priorities

    Benchmarks: The Infrastructure Transformation Playbook

    This report provides infrastructure and operations (I&O) professionals with strategic benchmarks so they can compare their infrastructure budgets, priorities, motivations, and technology adoption...

    • Downloads: 411
  • For Infrastructure & Operations Professionals

    Report:Brief: Ignite Your Workforce Experience With Your Service Desk

    How To Measure Your Workforce Experience In The Future

    Ensuring a positive service desk experience means minimizing the effort that your workforce expends to get help. Don't make employees jump through hoops to reach you because you're too focused on...

    • Downloads: 113
  • For Infrastructure & Operations Professionals

    Report:Develop Infrastructure Metrics Using The Balanced Scorecard

    Performance Management: The Infrastructure Transformation Playbook For 2015

    This report outlines Forrester's solution for developing effective objectives and metrics to measure and transform your infrastructure practice and strengthen your business technology (BT) agenda....

    • Downloads: 1303
  • For Infrastructure & Operations Professionals

    Report:Brief: Smart Body, Smarter Workforce

    How To Drive Worker Productivity By Quantifying The Workforce

    Infrastructure and operations (I&O) leaders are responsible for deploying, managing, and supporting the devices and software that enable a workforce to successfully serve customers. Today, there's a...

    • Downloads: 138
  • For Infrastructure & Operations Professionals

    Report:The Forrester Private Cloud Maturity Assessment: Q3 2015

    Forrester's private cloud maturity assessment evaluates your current and desired state maturity across 42 key private cloud elements within four top-level domains: technical, governance, people, and...

    • Downloads: 1
  • For Infrastructure & Operations Professionals

    Report:Assess Your Cloud Maturity

    Assessment: The Cloud Computing Playbook

    As infrastructure and operations (I&O) leaders refine cloud strategies to deliver the experiences and the agility that their firms' customers demand, they'll need to assess their level of cloud...

    • Downloads: 1920
  • For Infrastructure & Operations Professionals

    Report:Leverage The Balanced Scorecard Approach During Your I&O Transformation Journey

    Performance Management: The I&O Transformation Playbook

    Infrastructure and operations (I&O) transformation performance management practices must satisfy key transformation goals. First, they must help I&O leaders drive their transformation by promoting...

    • Downloads: 169
  • For Infrastructure & Operations Professionals

    Report:Develop Cloud Metrics Using The Balanced Scorecard

    Performance Management: The Cloud Computing Playbook

    Crafting and measuring the right metrics for your cloud strategy objectives is essential for success. You must measure cloud computing in business terms, which likely isn't the natural leaning of...

    • Downloads: 1686
  • For Infrastructure & Operations Professionals

    Report:Can You Meet The I&O Transformation Challenge?

    Benchmarks: The I&O Transformation Playbook

    We're at the beginning of a new era in digital technologies, very much like what IT went through in the mid-1990s. New technologies abound: Some will dominate the future market, and some will not. At...

    • Downloads: 204
  • For Infrastructure & Operations Professionals

    Report:Benchmark Your Enterprise Cloud Adoption

    Benchmarks: The Cloud Computing Playbook For 2015

    Most enterprises have adopted cloud computing in some form; the key question is where your organization falls. Are you ahead of your competitors or lagging the average enterprise? Understand the...

    • Downloads: 972