For B2C Marketing Professionals

Welcome To The Multidevice, Multiconnection World – A BT Futures Report

Product Loyalty's New Calculus

    Why Read This Report

    Connectivity is becoming a default feature in a diverse range of consumer products, from portables like tablets and eReaders to TVs and Blu-ray players. As the cost of adding connectivity to devices falls and competition continues to squeeze margins on devices, strategists across many product categories seek to leverage those connections to increase the value they deliver to their customers and, in so doing, create a deeper, more lasting customer relationship. But making the Net a basic element of the product experience changes the calculus for customers. Product strategists need more than a good product with a connection to win customer loyalty — they need to create a digital customer relationship and deliver that in a continuously connected experience across many devices.
    US $499
    Add To Cart
    Become A Client

    Get objective, pragmatic guidance that helps you make tough decisions and succeed in a complex world. Contact us to learn more.

    Already A Client?
    Log in to read this document.


    • Devices And Connections Are Proliferating
    • Customer Loyalty To Products Is Shifting
    • Who Can Win Customer Loyalty In The Future?

      Build Digital Customer Relationships That Transcend Devices
    • Supplemental Material
    • Related Research Documents