Will   McKeon-White

Will McKeon-White

Researcher Serving Infrastructure & Operations Professionals

Will works as a researcher on Forrester's infrastructure and operations team, focusing on modern service delivery. His research helps enterprises understand and capitalize on advances in processes and technologies for more effective IT and business service delivery, including enterprise service management (ESM) and IT service management (ITSM) and the use of ChatOps and chatbot capabilities to facilitate better help desk and employee support, incident resolution, and IT team effectiveness.

Previous Work Experience

Prior to becoming a researcher, Will was a research associate with Forrester's I&O team, covering various technology topics, including ESM, automation, cloud, RPA, disaster recovery technologies, infrastructure transformation, and composable infrastructure.

Education

Will holds a B.A. with a major in both sociology and politics from Ithaca College.

Will McKeon-White

Researcher Serving Infrastructure & Operations Professionals

Will works as a researcher on Forrester's infrastructure and operations team, focusing on modern service delivery. His research helps enterprises understand and capitalize on advances in processes and technologies for more effective IT and business service delivery, including enterprise service management (ESM) and IT service management (ITSM) and the use of ChatOps and chatbot capabilities to facilitate better help desk and employee support, incident resolution, and IT team effectiveness.

Previous Work Experience

Prior to becoming a researcher, Will was a research associate with Forrester's I&O team, covering various technology topics, including ESM, automation, cloud, RPA, disaster recovery technologies, infrastructure transformation, and composable infrastructure.

Education

Will holds a B.A. with a major in both sociology and politics from Ithaca College.

Will McKeon-White's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: Now Tech: Chatbots For IT Operations, Q1 2019

    Forrester's Overview Of 29 Chatbots For IT Operations Providers

    March 4, 2019 Charles Betz, Will McKeon-White

    You can use chatbots for IT operations to automate workflows and provide access to information, expand employee self-service, and improve tasks such as incident response. But to realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Infrastructure and operations (I&O) professionals should use this Now Tech report to understand the primary segments and capabilities of chatbots for IT operations providers to inform their technology purchasing strategies.

  • For Infrastructure & Operations Professionals

    REPORT: How To Sell The Value Of DevOps And Continuous Delivery

    Business Case: The Continuous Deployment Playbook

    February 22, 2019 Charles Betz, Will McKeon-White

    Interest in DevOps and continuous delivery is accelerating to support agility, velocity, and quality for today's highly competitive digital world. Infrastructure and operations (I&O) pros need to translate these inherent qualities into business value when building a specific business case for continuous delivery and DevOps initiatives. This report provides guidance to avoid some of the common pitfalls of methodologies that focus too much on cost savings. It also highlights areas where DevOps and continuous delivery efforts affect business outcomes. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: Five Key Trends To Benchmark DevOps Progress

    Benchmarks: The Continuous Deployment Playbook

    January 31, 2019 Charles Betz, Will McKeon-White

    To succeed in the digital age, infrastructure and operations (I&O) professionals must keep abreast of market trends and benchmark across many facets of their business and technology practices. This report provides Forrester Analytics' Business Technographics® data to help I&O organizations understand adoption patterns for DevOps and technologies that support continuous delivery efforts. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: Gauge Your Continuous Delivery Maturity

    Assessment: The Continuous Deployment Playbook

    December 11, 2018 Charles Betz, Will McKeon-White

    Today's customers demand great experiences, and fast. To satisfy them, infrastructure and operations (I&O) leaders and teams must ensure they can continuously deliver innovation, leveraging automation and DevOps practices. Use this report's assessment to evaluate your current continuous delivery maturity level and identify key areas for improvement. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: Seven Steps To Jump-Start Your DevOps Journey

    Strategic Plan: The Continuous Deployment Playbook

    November 28, 2018 Charles Betz, Will McKeon-White

    To keep up with the rapidly increasing pace of business and customer demands, more infrastructure and operations (I&O) pros than ever are turning to DevOps to increase their velocity, agility, and stability. This report lays out a sustainable path forward and provides important considerations for the intrepid individuals embarking on their DevOps initiatives.

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