Will   McKeon-White

Will McKeon-White

Researcher Serving Infrastructure & Operations Professionals

Will works as a researcher on Forrester's infrastructure and operations team, focusing on modern service delivery. His research helps enterprises understand and capitalize on advances in processes and technologies for more effective IT and business service delivery, including enterprise service management (ESM) and IT service management (ITSM) and the use of ChatOps and chatbot capabilities to facilitate better help desk and employee support, incident resolution, and IT team effectiveness.

Previous Work Experience

Prior to becoming a researcher, Will was a research associate with Forrester's I&O team, covering various technology topics, including ESM, automation, cloud, RPA, disaster recovery technologies, infrastructure transformation, and composable infrastructure.

Education

Will holds a B.A. with a major in both sociology and politics from Ithaca College.

Will McKeon-White

Researcher Serving Infrastructure & Operations Professionals

Will works as a researcher on Forrester's infrastructure and operations team, focusing on modern service delivery. His research helps enterprises understand and capitalize on advances in processes and technologies for more effective IT and business service delivery, including enterprise service management (ESM) and IT service management (ITSM) and the use of ChatOps and chatbot capabilities to facilitate better help desk and employee support, incident resolution, and IT team effectiveness.

Previous Work Experience

Prior to becoming a researcher, Will was a research associate with Forrester's I&O team, covering various technology topics, including ESM, automation, cloud, RPA, disaster recovery technologies, infrastructure transformation, and composable infrastructure.

Education

Will holds a B.A. with a major in both sociology and politics from Ithaca College.

Will McKeon-White's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: Gauge Your Continuous Delivery Maturity

    Assessment: The Continuous Deployment Playbook

    December 11, 2018 Charles Betz, Will McKeon-White

    Today's customers demand great experiences, and fast. To satisfy them, infrastructure and operations (I&O) leaders and teams must ensure they can continuously deliver innovation, leveraging automation and DevOps practices. Use this report's assessment to evaluate your current continuous delivery maturity level and identify key areas for improvement. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: Seven Steps To Jump-Start Your DevOps Journey

    Strategic Plan: The Continuous Deployment Playbook

    November 28, 2018 Charles Betz, Will McKeon-White

    To keep up with the rapidly increasing pace of business and customer demands, more infrastructure and operations (I&O) pros than ever are turning to DevOps to increase their velocity, agility, and stability. This report lays out a sustainable path forward and provides important considerations for the intrepid individuals embarking on their DevOps initiatives.

  • For Infrastructure & Operations Professionals

    REPORT: Nimble To The Core: Drive Continuous Delivery And DevOps At A Holistic Level

    Vision: The Continuous Deployment Playbook

    November 20, 2018 Charles Betz, Will McKeon-White

    Providing a great customer experience requires more than just a great product — it also takes a nimble and responsive organization that can continuously deliver digital innovation. As the demand for speed and flexibility grows at every layer of the organization, enterprises have turned to DevOps methods, driving a fundamental shift in how to approach core capabilities, organizational structures, processes, and tooling. This report offers infrastructure and operations (I&O) leaders guidance to embrace DevOps and continuous delivery at a core level. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're updating it now with new information, data, and examples.

  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Wave™: Enterprise Service Management, Q3 2018

    The 12 Providers That Matter Most And How They Stack Up

    August 23, 2018 Charles Betz, Will McKeon-White

    In our 28-criteria evaluation of enterprise service management (ESM) providers, we identified the 12 most significant ones — Atlassian, Axios, BMC Software, CA Technologies, Cherwell Software, EasyVista, IBM, Ivanti, Micro Focus, ServiceNow, SunView and TOPdesk — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals make the right choice.

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