Will   McKeon-White

Will McKeon-White

Researcher Serving Infrastructure & Operations Professionals

Will works as a researcher on Forrester's infrastructure and operations team, focusing on modern service delivery. His research helps enterprises understand and capitalize on advances in processes and technologies for more effective IT and business service delivery, including enterprise service management (ESM) and IT service management (ITSM) and the use of ChatOps and chatbot capabilities to facilitate better help desk and employee support, incident resolution, and IT team effectiveness.

Previous Work Experience

Prior to becoming a researcher, Will was a research associate with Forrester's I&O team, covering various technology topics, including ESM, automation, cloud, RPA, disaster recovery technologies, infrastructure transformation, and composable infrastructure.

Education

Will holds a B.A. with a major in both sociology and politics from Ithaca College.

Will McKeon-White

Researcher Serving Infrastructure & Operations Professionals

Will works as a researcher on Forrester's infrastructure and operations team, focusing on modern service delivery. His research helps enterprises understand and capitalize on advances in processes and technologies for more effective IT and business service delivery, including enterprise service management (ESM) and IT service management (ITSM) and the use of ChatOps and chatbot capabilities to facilitate better help desk and employee support, incident resolution, and IT team effectiveness.

Previous Work Experience

Prior to becoming a researcher, Will was a research associate with Forrester's I&O team, covering various technology topics, including ESM, automation, cloud, RPA, disaster recovery technologies, infrastructure transformation, and composable infrastructure.

Education

Will holds a B.A. with a major in both sociology and politics from Ithaca College.

Will McKeon-White's Research

Most RecentMost Popular
  • For Infrastructure & Operations Professionals

    REPORT: Deliver Better IT Assurance With Modern Technology Operations

    Executive Overview: The Modern Technology Operations Playbook

    December 6, 2019 Rich Lane, Charles Betz, Will McKeon-White

    By adapting processes, technologies, and organizational structures, infrastructure and operations (I&O) pros can harness modern technology operations practices to better address their organizations' digital business initiatives. Modern technology operations focus on optimizing activities across the digital pipeline, emphasizing collaborative, integrated, and automated approaches. This drives agility, availability, responsiveness, and high-quality services and outcomes. This report outlines how Forrester's modern technology operations playbook helps I&O pros address their firms' digital goals and their customers' needs. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.

  • For Infrastructure & Operations Professionals

    REPORT: Predictions 2020: DevOps

    Firms Will Embrace New Customer-Centric Approaches As DevOps Speeds Falter

    November 4, 2019 Charles Betz, Diego Lo Giudice, Christopher Condo, Chris Gardner, Jeffrey S. Hammond, Will McKeon-White

    DevOps continues to capture hearts and minds. However, with release speeds slowing, it's experiencing an inflection point. To succeed, integrated DevOps teams must perceive this inflection point as an opportunity to approach DevOps differently. In the next 12 months, DevOps adoption will change, teams will implement different metrics, testing will pivot to include previously radical methods, and technology with help developers learn new skills. This report guides integrated product teams through five DevOps predictions for 2020.

  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Tech Tide™: Modern Technology Operations, Q4 2019

    Tools And Technology: The Modern Technology Operations Playbook

    October 22, 2019 Rich Lane, Will McKeon-White

    Modern technology operations are increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in this area, companies are evaluating and adopting a range of contributing technologies. This Forrester Tech Tide™ report presents an analysis of the maturity and business value of 15 technology categories that support modern technology operations. Infrastructure and operations (I&O) leaders should read this report to shape their firm's investment approach to these technologies.

  • For Infrastructure & Operations Professionals

    REPORT: The Forrester Wave™: Enterprise Service Management, Q4 2019

    The 15 Providers That Matter Most And How They Stack Up

    October 10, 2019 Charles Betz, Will McKeon-White

    In our 23-criterion evaluation of enterprise service management (ESM) providers, we identified the 15 most significant ones — Atlassian, Axios, BMC Software, Broadcom, Cherwell Software, EasyVista, Freshworks, IBM, Ivanti, ManageEngine, Micro Focus, ServiceNow, SolarWinds, TOPdesk, and USU Software — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals select the right one for their needs.

  • For CIO Professionals

    REPORT: Use The Cloud Platforms To Drive Your Tech-Driven Innovation

    October 2, 2019 James Staten, Will McKeon-White

    To keep up with the rapid innovation and disruption happening across all industries and stay ahead of their competition, CIOs and technology leaders should assess and effectively leverage emerging technologies for their net-new values. Cloud providers are increasingly delivering these technologies as a service, which accelerates and cost optimizes their use. To help CIOs make these tough technology decisions, download and read the PowerPoint deck, which provides an overview of which clouds provide which emerging technologies, who is leveraging them, and how best to do so.

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