Will McKeon-White

Researcher Serving Infrastructure & Operations Professionals

Will works as a researcher on Forrester's infrastructure and operations team, focusing on modern service delivery. His research helps enterprises understand and capitalize on advances in processes and technologies for more effective IT and business service delivery, including enterprise service management (ESM) and IT service management (ITSM) and the use of ChatOps and chatbot capabilities to facilitate better help desk and employee support, incident resolution, and IT team effectiveness.

Previous Work Experience

Prior to becoming a researcher, Will was a research associate with Forrester's I&O team, covering various technology topics, including ESM, automation, cloud, RPA, disaster recovery technologies, infrastructure transformation, and composable infrastructure.

Education

Will holds a B.A. with a major in both sociology and politics from Ithaca College.

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Will McKeon-White

Researcher Serving Infrastructure & Operations Professionals

Previous Work Experience

Education

Will holds a B.A. with a major in both sociology and politics from Ithaca College.

Research Coverage

Will McKeon-White's Research

Most RecentMost Popular

For Infrastructure & Operations Professionals

REPORT: Deliver Better IT Assurance With Modern Technology Operations

Executive Overview: The Modern Technology Operations Playbook

December 6, 2019 Rich Lane, Charles Betz, Will McKeon-White

By adapting processes, technologies, and organizational structures, infrastructure and operations (I&O) pros can harness modern technology operations practices to better address their organizations' digital business initiatives. Modern technology operations focus on optimizing activities across the digital pipeline, emphasizing collaborative, integrated, and automated approaches. This drives agility, availability, responsiveness, and high-quality services and outcomes. This report outlines how Forrester's modern technology operations playbook helps I&O pros address their firms' digital goals and their customers' needs. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.
For Infrastructure & Operations Professionals

REPORT: Predictions 2020: DevOps

Firms Will Embrace New Customer-Centric Approaches As DevOps Speeds Falter

November 4, 2019 Charles Betz, Diego Lo Giudice, Christopher Condo, Chris Gardner, Jeffrey S. Hammond, Will McKeon-White

DevOps continues to capture hearts and minds. However, with release speeds slowing, it's experiencing an inflection point. To succeed, integrated DevOps teams must perceive this inflection point as an opportunity to approach DevOps differently. In the next 12 months, DevOps adoption will change, teams will implement different metrics, testing will pivot to include previously radical methods, and technology with help developers learn new skills. This report guides integrated product teams through five DevOps predictions for 2020.
For Infrastructure & Operations Professionals

REPORT: The Forrester Tech Tide™: Modern Technology Operations, Q4 2019

Tools And Technology: The Modern Technology Operations Playbook

October 22, 2019 Rich Lane, Will McKeon-White

Modern technology operations are increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in this area, companies are evaluating and adopting a range of contributing technologies. This Forrester Tech Tide™ report presents an analysis of the maturity and business value of 15 technology categories that support modern technology operations. Infrastructure and operations (I&O) leaders should read this report to shape their firm's investment approach to these technologies.
For Infrastructure & Operations Professionals

REPORT: The Forrester Wave™: Enterprise Service Management, Q4 2019

The 15 Providers That Matter Most And How They Stack Up

October 10, 2019 Charles Betz, Will McKeon-White

In our 23-criterion evaluation of enterprise service management (ESM) providers, we identified the 15 most significant ones — Atlassian, Axios, BMC Software, Broadcom, Cherwell Software, EasyVista, Freshworks, IBM, Ivanti, ManageEngine, Micro Focus, ServiceNow, SolarWinds, TOPdesk, and USU Software — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals select the right one for their needs.
For CIO Professionals

REPORT: Use The Cloud Platforms To Drive Your Tech-Driven Innovation

October 2, 2019 James Staten, Will McKeon-White

To keep up with the rapid innovation and disruption happening across all industries and stay ahead of their competition, CIOs and technology leaders should assess and effectively leverage emerging technologies for their net-new values. Cloud providers are increasingly delivering these technologies as a service, which accelerates and cost optimizes their use. To help CIOs make these tough technology decisions, download and read the PowerPoint deck, which provides an overview of which clouds provide which emerging technologies, who is leveraging them, and how best to do so.

For Infrastructure & Operations Professionals

REPORT: Deliver Better IT Assurance With Modern Technology Operations

Executive Overview: The Modern Technology Operations Playbook

December 6, 2019 Rich Lane, Charles Betz, Will McKeon-White

By adapting processes, technologies, and organizational structures, infrastructure and operations (I&O) pros can harness modern technology operations practices to better address their organizations' digital business initiatives. Modern technology operations focus on optimizing activities across the digital pipeline, emphasizing collaborative, integrated, and automated approaches. This drives agility, availability, responsiveness, and high-quality services and outcomes. This report outlines how Forrester's modern technology operations playbook helps I&O pros address their firms' digital goals and their customers' needs. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.
For Infrastructure & Operations Professionals

REPORT: Five Key Trends To Benchmark DevOps Progress

Benchmarks: The Modern Technology Operations Playbook

January 31, 2019 Charles Betz, Will McKeon-White

To succeed in the digital age, infrastructure and operations (I&O) professionals must keep abreast of market trends and benchmark across many facets of their business and technology practices. This report provides Forrester Analytics' Business Technographics® data to help I&O organizations understand adoption patterns for DevOps and technologies that support continuous delivery efforts. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.
For Infrastructure & Operations Professionals

REPORT: Nimble To The Core: Drive Continuous Delivery And DevOps At A Holistic Level

November 20, 2018 Charles Betz, Will McKeon-White

Providing a great customer experience requires more than just a great product — it also takes a nimble and responsive organization that can continuously deliver digital innovation. As the demand for speed and flexibility grows at every layer of the organization, enterprises have turned to DevOps methods, driving a fundamental shift in how to approach core capabilities, organizational structures, processes, and tooling. This report offers infrastructure and operations (I&O) leaders guidance to embrace DevOps and continuous delivery at a core level. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We're updating it now with new information, data, and examples.
For Infrastructure & Operations Professionals

REPORT: Gauge Your Continuous Delivery Maturity

Assessment: The Modern Technology Operations Playbook

December 11, 2018 Charles Betz, Will McKeon-White

Today's customers demand great experiences, and fast. To satisfy them, infrastructure and operations (I&O) leaders and teams must ensure they can continuously deliver innovation, leveraging automation and DevOps practices. Use this report's assessment to evaluate your current continuous delivery maturity level and identify key areas for improvement. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.
For Infrastructure & Operations Professionals

REPORT: How To Sell The Value Of DevOps And Continuous Delivery

Business Case: The Modern Technology Operations Playbook

February 22, 2019 Charles Betz, Will McKeon-White

Interest in DevOps and continuous delivery is accelerating to support agility, velocity, and quality for today's highly competitive digital world. Infrastructure and operations (I&O) pros need to translate these inherent qualities into business value when building a specific business case for continuous delivery and DevOps initiatives. This report provides guidance to avoid some of the common pitfalls of methodologies that focus too much on cost savings. It also highlights areas where DevOps and continuous delivery efforts affect business outcomes. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.