Will McKeon-White's Research
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For Infrastructure & Operations Professionals
REPORT: Deliver Better IT Assurance With Modern Technology Operations
Executive Overview: The Modern Technology Operations Playbook
December 6, 2019 Rich Lane, Charles Betz, Will McKeon-White
By adapting processes, technologies, and organizational structures, infrastructure and operations (I&O) pros can harness modern technology operations practices to better address their organizations' digital business initiatives. Modern technology operations focus on optimizing activities across the digital pipeline, emphasizing collaborative, integrated, and automated approaches. This drives agility, availability, responsiveness, and high-quality services and outcomes. This report outlines how Forrester's modern technology operations playbook helps I&O pros address their firms' digital goals and their customers' needs. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.
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For Infrastructure & Operations Professionals
REPORT: Predictions 2020: DevOps
Firms Will Embrace New Customer-Centric Approaches As DevOps Speeds Falter
November 4, 2019 Charles Betz, Diego Lo Giudice, Christopher Condo, Chris Gardner, Jeffrey S. Hammond, Will McKeon-White
DevOps continues to capture hearts and minds. However, with release speeds slowing, it's experiencing an inflection point. To succeed, integrated DevOps teams must perceive this inflection point as an opportunity to approach DevOps differently. In the next 12 months, DevOps adoption will change, teams will implement different metrics, testing will pivot to include previously radical methods, and technology with help developers learn new skills. This report guides integrated product teams through five DevOps predictions for 2020.
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For Infrastructure & Operations Professionals
REPORT: The Forrester Tech Tide™: Modern Technology Operations, Q4 2019
Tools And Technology: The Modern Technology Operations Playbook
October 22, 2019 Rich Lane, Will McKeon-White
Modern technology operations are increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in this area, companies are evaluating and adopting a range of contributing technologies. This Forrester Tech Tide™ report presents an analysis of the maturity and business value of 15 technology categories that support modern technology operations. Infrastructure and operations (I&O) leaders should read this report to shape their firm's investment approach to these technologies.
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For Infrastructure & Operations Professionals
REPORT: The Forrester Wave™: Enterprise Service Management, Q4 2019
The 15 Providers That Matter Most And How They Stack Up
October 10, 2019 Charles Betz, Will McKeon-White
In our 23-criterion evaluation of enterprise service management (ESM) providers, we identified the 15 most significant ones — Atlassian, Axios, BMC Software, Broadcom, Cherwell Software, EasyVista, Freshworks, IBM, Ivanti, ManageEngine, Micro Focus, ServiceNow, SolarWinds, TOPdesk, and USU Software — and researched, analyzed, and scored them. This report shows how each provider measures up and helps infrastructure and operations (I&O) professionals select the right one for their needs.
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For CIO Professionals
REPORT: Use The Cloud Platforms To Drive Your Tech-Driven Innovation
October 2, 2019 James Staten, Will McKeon-White
To keep up with the rapid innovation and disruption happening across all industries and stay ahead of their competition, CIOs and technology leaders should assess and effectively leverage emerging technologies for their net-new values. Cloud providers are increasingly delivering these technologies as a service, which accelerates and cost optimizes their use. To help CIOs make these tough technology decisions, download and read the PowerPoint deck, which provides an overview of which clouds provide which emerging technologies, who is leveraging them, and how best to do so.
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Rich Lane
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Andrew Hewitt
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Abhijit Sunil
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Dave Bartoletti
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Charles Betz
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