Wolfgang Benkel

Principal Analyst serving Sourcing & Vendor Management PROFESSIONALS

Wolfgang is principal analyst in Forrester's IT sourcing and vendor management practice in Europe. He has built extensive experience in advising clients on outsourcing contracts, with a specific focus on application, infrastructure, and infrastructure-related and consulting services. He has extensive experience in outsourcing strategy, service definition and pricing, RFP design and review, vendor selection support, service transition, contract negotiation support, contract and SLA review, market price analysis, and integration of external providers in existing IT service management environments. Wolfgang supports outsourcing initiatives within a context of multimillion-euro outsourcing contracts.

Previous Work Experience

Wolfgang came to Forrester from Gartner, where he worked as a director consultant and team leader of Gartner's sourcing and benchmarking practice. Before this, he was with META Group as a director consultant. In this position, he worked in the IT operations and benchmarking practice of META Group.

Before META Group, Wolfgang worked for six years as a technical manager at Computer Associates (CA), with responsibility for system management solutions at CA's German strategic accounts. Prior to that, he worked for 11 years for different manufacturing companies in varying roles, including system programmer for IBM mainframe environments and data center manager with responsibility for production control, system programming, network management, and help desk.

Wolfgang was chairman of the META Group Sourcing Conference at Munich, Germany, in July 2004.


Wolfgang received a computer science diploma from the University Dortmund, Germany.

Wolfgang Benkel's Research

  • For Sourcing & Vendor Management Professionals

    Report: The Forrester Wave™: Global IT Infrastructure Outsourcing, Q1 2011

    In Forrester's 36-criteria evaluation of global IT infrastructure management vendors, we found that IBM leads a closely packed group of leaders including HCL, Capgemini, Wipro, Infosys, TCS, Acc...

    • Downloads: 3658
  • For Sourcing & Vendor Management Professionals

    Report: Desktop Managed Services Pricing And Delivery Models Evolve

    Technology and service delivery innovation has accelerated again in the field of desktop computing in the enterprise. There are multiple opportunities for enterprise sourcing teams to evaluate a...

    • Downloads: 1832
  • For Sourcing & Vendor Management Professionals

    Report: Market Overview: European IT Infrastructure Outsourcing

    Several forces are slowly transforming the stable but growing market for IT infrastructure services in Europe, including the rising profile of offshore suppliers, maturing global delivery, produ...

    • Downloads: 1489
  • For Infrastructure & Operations Professionals

    Report: The Forrester Wave™: Global Infrastructure Outsourcing, Q1 2015

    Given companies' shift in business focus from cost reduction to growth in revenues and improving the customer experience, infrastructure outsourcing services have become an important part of pro...

    • Downloads: 850
  • For Sourcing & Vendor Management Professionals

    Report: The Forrester Wave™: Global Workplace Services, Q1 2013

    Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the w...

    • Downloads: 641
View all of Wolfgang Benkel's Research

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