Skip to main content
Zhi-Ying   Barry

Zhi-Ying Barry

Senior Analyst Serving eBusiness & Channel Strategy Professionals

Zhi-Ying serves digital strategy professionals in the financial services and retail sectors across Asia Pacific. Her research focuses on the business and customer value that digital technologies bring; she advises clients on strategies to create new business models and sources of value for customers in the region. She works closely with digital executives at major banks, insurers, wealth management firms, and superannuation firms in Asia Pacific. Zhi-Ying is now based in Sydney, having previously worked in Forrester’s Singapore office.

Prior to this role, Zhi-Ying was a researcher on the eBusiness and channel strategy team; before that, she was a research associate on the CIO team.

Previous Work Experience

Zhi-Ying’s previous roles include analyst at Wealth-X, where she researched global wealth trends, and financial journalist at CNBC Asia, where she covered macroeconomic trends and Asian equities.

Zhi-Ying's views on digital transformation, digital banking and insurance, mobile banking, and mobile payments are commonly cited in prominent local and international publications and broadcast media. Zhi-Ying is fluent in Mandarin Chinese and has limited working proficiency in Bahasa Malaysia and Indonesia.

Education

Zhi-Ying graduated with a B.A. (hons.) in political science (international relations) from the National University of Singapore.

Zhi-Ying Barry

Senior Analyst Serving eBusiness & Channel Strategy Professionals

Zhi-Ying serves digital strategy professionals in the financial services and retail sectors across Asia Pacific. Her research focuses on the business and customer value that digital technologies bring; she advises clients on strategies to create new business models and sources of value for customers in the region. She works closely with digital executives at major banks, insurers, wealth management firms, and superannuation firms in Asia Pacific. Zhi-Ying is now based in Sydney, having previously worked in Forrester’s Singapore office.

Prior to this role, Zhi-Ying was a researcher on the eBusiness and channel strategy team; before that, she was a research associate on the CIO team.

Previous Work Experience

Zhi-Ying’s previous roles include analyst at Wealth-X, where she researched global wealth trends, and financial journalist at CNBC Asia, where she covered macroeconomic trends and Asian equities.

Zhi-Ying's views on digital transformation, digital banking and insurance, mobile banking, and mobile payments are commonly cited in prominent local and international publications and broadcast media. Zhi-Ying is fluent in Mandarin Chinese and has limited working proficiency in Bahasa Malaysia and Indonesia.

Education

Zhi-Ying graduated with a B.A. (hons.) in political science (international relations) from the National University of Singapore.

Zhi-Ying Barry's Research

Most RecentMost Popular
  • For CIO Professionals

    REPORT: Center Your COVID-19 Business Recovery Planning Around Employee Understanding

    Build Empathy And Trust To Effectively Address Employee Concerns And Challenges

    June 17, 2020 Michael Barnes, Zhi-Ying Barry, Riccardo Pasto, Jinan Budge, Sam Higgins

    With COVID-19 restrictions easing, organizations are accelerating plans to reopen facilities and reengage customers physically as well as virtually. While Australians are more confident of their safety both inside and outside of the workplace, they still have major concerns. Organizations must factor these concerns into their current and post-pandemic strategy plans, including when and how to bring employees back to work. CIOs and other execs can use this report to understand the impact that COVID-19 continues to have on employees and factor this into business recovery strategies.

  • For CIO Professionals

    REPORT: How Australian Employees Feel About COVID-19: A PandemicEX Survey

    Understand Your Employees To Help Guide Them Through Uncertainty

    April 22, 2020 Michael Barnes, Riccardo Pasto, Zhi-Ying Barry, Jinan Budge

    In the face of the ongoing COVID-19 pandemic, business managers and leaders need to support their employees with a thoughtful, empathetic approach. Forrester's Q1 2020 Australian PandemicEX Survey lends insights into the employee experience (EX) among 274 Australian adults working part-time or full-time. CIOs and other executives should read this report to understand the impact of COVID-19 on employees and how to guide them through these historic challenges.

  • For eBusiness & Channel Strategy Professionals

    REPORT: The State Of Open Banking In Australia

    April 14, 2020Zhi-Ying Barry, Jacob Morgan

    The Australian government has mandated that the Big Four banks comply with open banking by July 2020 and that all other authorized deposit-taking institutions (ADIs) comply by July 2021. Many banks are struggling to get their legacy systems ready for this new data-sharing regime. Digital strategy professionals should read this report to find out what open banking in Australia entails, how financial services firms are responding, and what your bank should do about open banking.

  • For CIO Professionals

    REPORT: To Digitally Transform, Government Agencies Must Start By Becoming Customer-Obsessed

    Embrace Outside-In Thinking To Overcome Execution Barriers And Fulfill Your Mission

    February 24, 2020 Sam Higgins, Zhi-Ying Barry

    An independent review of the Australian Public Service (APS) revealed the need for servicewide transformation — both short-term change and long-term reform — to better serve Australians and improve their customer experience (CX). The findings apply well beyond Australia; government agencies around the globe lag their private-sector counterparts in embracing digital transformation to deliver positive CX. CIOs, especially in the public sector, can use the insights in this report to accelerate their own digital transformation efforts, improve CX, and ensure mission success.

  • For eBusiness & Channel Strategy Professionals

    REPORT: Build A Business Case For Digital Insurance Transformation

    Business Case: The Digital Insurance Strategy Playbook

    January 21, 2020Zhi-Ying Barry

    Globally, insurers have invested billions of dollars in digital transformation. With greater economic and regulatory uncertainty going into 2020, digital insurance executives will need to not only demonstrate the results from the projects that they have already implemented, but also explain how future initiatives will drive customer and business outcomes. This report helps digital insurance execs build a business case for digital insurance transformation by planning digital investments and linking them to business results.

View all of Zhi-Ying Barry's Research

Clients Who Work With Zhi-Ying Barry Also Work With:

View all related analysts