Machinery-of-government (MoG) changes restructure agencies, eliminating or splitting up some, combining others, and often causing radical shifts in mission. The US is currently facing significant upheaval across federal agencies, as the current administration has intensified these changes.In this webinar, we explore best practices, examples, and considerations that you should be aware of to successfully weather these changes.Key takeaways: Learn how to facilitate successful organizational transformations.Create a plan to address upheaval and change.Understand best practices for MoG change.Target audience level: all

The days of creating an IT strategy in a vacuum are long gone. With technology embedded ever deeper in the business, strategy conversations between business and IT organizations must stay fluent and on point. Get a blueprint of the steps needed to rapidly create a technology strategy, in a preview of our recently published research.

Struggling to effectively process, analyze, and utilize constantly changing data spread across various systems? Learn three key competencies to help develop a data maturity plan of action in this preview of an upcoming workshop.

CX4Gov starts with a simple premise: Put people, and their experiences, first. Regardless of your agency’s mission, it’s people (your employees) that get things done and people (your customers) that you serve.

This report outlines Forrester's solution for developing effective metrics to measure the performance of your workforce enablement initiatives. Identifying and implementing a comprehensive, relevant set of metrics ensures that I&O pros responsible for workforce technology are sufficiently enabling the business to succeed with an agile, tailored model. This report helps I&O executives take a strategic and systematic approach to identifying and capturing metrics that address the impact on technical and strategic business requirements. This is an update of a previously published report; Forrester updates it periodically to include new metrics and data.

An effective service catalog provides self-service access to the technology services that enable employees to increase productivity and achieve greater workplace satisfaction. The journey to a fully functioning self-service catalog varies from one organization to another, as it depends on the organization's demographics, process maturities, and automation technologies. This report describes the advances our clients have made in their service catalog initiatives over the past year and shares ideas for how infrastructure and operations (I&O) pros can continue to improve the service catalog.

This service catalog includes a variety of generic service families and the definitions of the service activities associated with them. IT executives should use these sample families as a starting point for creating firm-specific, standardized portfolios of IT and business services.