Finance automation enables organizations to boost employee productivity, enhance financial operations, optimize working capital, navigate compliance challenges, and reduce operating costs. Your approach to finance automation will affect every part of your business case. Finance leaders can use this Total Economic Impact™ (TEI) model to build an ROI model that powers their business case, including where to look for benefits, how to quantify those benefits, and how to estimate transformation costs. Customize the results for your organization and use case.

Finance automation provides benefits like higher productivity, lower costs, more efficient financial operations, expanded global reach, and tighter compliance; your approach to it will affect every part of your business case. To show how to build a business case for finance automation, we applied Forrester’s Total Economic Impact™ (TEI) methodology to accounts payable automation. Finance leaders can use this report to understand how to build an ROI model that can power their business case, including where to look for benefits, how to quantify those benefits, and how to estimate transformation costs.

Flawed decisions waste money, miss the mark with customers, and drain culture energy. Most organizations are drowning in data but starving for human-centered decisions. Mapping journeys isn’t enough: To drive real change, teams need to embed customer thinking into the decisions that shape those journeys. This report shows how four CX artifacts — the storyboard, journey atlas, journey and ecosystem map, and shared roadmap — can be used to align teams, turn insight into action, and manage change in an immersive, cross-functional learning experience. Used together, they form a decision-making engine that powers customer-obsessed transformation.