After a series of systemic risks at the start of the 2020s, technology improved the capabilities and economics of every business — but tech was never the whole story. Future-fit leaders understand that technology in business will always be about serving people — not only customers, but also employees and society at large. These visionaries pursue a truly human-centered approach, shifting from forcing people to get the most out of technology to enabling them to use it to their advantage. This report shows technology execs how to help the business refocus on the people whose tech experience will power their firm’s brand promise, creative differentiation, and sustainable growth for decades to come.

TD Bank Group’s (TD) digital strategy focuses on differentiating the digital experience primarily through engagement and adoption. This case study describes how TD experiments with and evaluates emerging technology to drive customer-obsessed outcomes through a central function devoted to purpose-driven innovation. Through its recent digital personalization project, TD has achieved high engagement rates for AI-powered personalization features that anticipate customers’ needs.

Forrester just published its inaugural OCM Landscape, an overview of 14 major OCM service providers and their top use cases for OCM.

You can use organizational change management (OCM) services to advance the adoption of new operating arrangements and practices, raise the quality of employee and stakeholder engagement, and realize the tangible and intangible value from change programs. But to recognize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, type of offering, geography, and use case focus. Business leaders should use this report to understand the value they can expect from an OCM vendor, learn how vendors differ, and select one based on size and market focus.

Technology executives face ongoing pressures to mitigate technical debt across legacy applications, devices, and computing infrastructure. Get practical tips for reducing technical debt for efficiency, productivity, and innovation gains.

When a company is ready to procure new software at scale, the request for proposal (RFP) serves as the call to potential bidders. However, the RFP process is often time- and resource-consuming as you put together the right proposal requirements, designate and coordinate the evaluation committee, and vet each proposal. Use this template and guidance to streamline your RFP drafting process and refocus your approach to a future fit procurement selection of enterprise software. Throughout the template, we provide standard language examples and indicate opportunities to position your RFP to be more outcomes driven and maximize modernization within your tech stack.

Making smarter decisions about your application portfolio is critical. Learn how a future fit technology strategy can help you reduce, modernize, and redistribute your technology stack.

Whenever a company is ready to initiate a new implementation service, the request for proposal (RFP) serves as the call to potential bidders. However, the RFP process can also be time and resource consuming as you put together the right proposal requirements, designate and coordinate the evaluation committee, and vet each proposal. Use this template and guidance to streamline your drafting process and refocus your approach to a future fit procurement selection of enterprise app implementation services. This template provides standard language examples and opportunities to position your RFP to be more outcomes driven and create partner alignment.

From a long-standing focus on sustainability by companies such as Patagonia and REI to newer initiatives such as Galeries Lafayette’s (Re)Store, IKEA designing for reuse, and Mars’ pledge for net-zero emissions (among many!), retailers and brands are on the path to actively supporting the circular economy. Overall, consumers’ consciousness about environmental, social, and governance (ESG) […]