Amy DeMartine

Senior Analyst serving Infrastructure & Operations PROFESSIONALS

Amy is a member of Forrester's Service Delivery team, which serves Infrastructure & Operations and Service Support and Delivery professionals. Amy's current research is the strategy, design, organization, and implementation of modern service delivery created through methods such as DevOps and resulting in continuous delivery. Organizations across the world are feeling pressure to create more customer value through their software implementation such as eCommerce, mobile applications, and SaaS products and Amy helps IT organizations transform their current service delivery to modern practices that include a strong partnership with application development teams. Her research covers topics such as continuous delivery, DevOps, release management, application of the modern framework for modern operations, service delivery and optimization of Infrastructure & Operations organizations.

Previous Work Experience

Amy has more than 20 years of experience in product management, product and technical marketing, development and operations roles driving IT management software products from conception through the product life cycle until obsolescence, all with the purpose of enabling IT professionals to solve their most pressing issues. Her previous work at BMC and HP included the development of strategic positioning to bring new enterprise software products to worldwide markets as well as expanding the global reach of existing products. Amy has great strength in building strong relationships and collaborating with vendors, clients, and teams worldwide. Amy has experience in building IT management software products that span network management, application management, service management, asset management and reporting and analytics.


Amy holds a master's degree in Telecommunications and a bachelor's degree in Electrical and Computer Engineering from the University of Colorado.

Amy DeMartine's Research

  • For Infrastructure & Operations Professionals

    Report: Embrace Deming's PDCA Cycle To Continuously Optimize Modern Service Delivery

    Infrastructure and operations (I&O) professionals are adopting the disciplines of modern service delivery to deliver modern applications and services with the speed, quality, and agility that cu...

    • Downloads: 64
  • For Infrastructure & Operations Professionals

    Report: Gear Up For Modern Service Delivery

    Speeding up the pace of the service delivery life cycle requires automation tools, which presents both opportunities and challenges to the infrastructure and operations (I&O) organization. You c...

    • Downloads: 212
  • For Infrastructure & Operations Professionals

    Report: Market Overview: Application Release Automation Tools

    Releasing software packages between environments such as development (dev), test, and production (prod) is a necessary part of the modern delivery life cycle. Application release automation (ARA...

    • Downloads: 108
  • For Infrastructure & Operations Professionals

    Report: Haste Does Not Make Waste If You Improve Your Service Delivery

    The effects of digital disruption are rippling through businesses and industries across the world. Digital cravings are causing customers to change their loyalty in an instant as they continuall...

    • Downloads: 55
  • For Infrastructure & Operations Professionals

    Report: Playing Musical Chairs For Staffing Modern Service Delivery

    Software-driven businesses are creating disruption in the marketplace, which is forcing other enterprises to follow in their path. These software-driven businesses are abandoning traditional org...

    • Downloads: 37
View all of Amy DeMartine's Research

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