Amy DeMartine

Senior Analyst serving Infrastructure & Operations PROFESSIONALS

Amy is a member of Forrester's Service Delivery team, which serves Infrastructure & Operations and Service Support and Delivery professionals. Amy's current research is the strategy, design, organization, and implementation of modern service delivery created through methods such as DevOps and resulting in continuous delivery. Organizations across the world are feeling pressure to create more customer value through their software implementation such as eCommerce, mobile applications, and SaaS products and Amy helps IT organizations transform their current service delivery to modern practices that include a strong partnership with application development teams. Her research covers topics such as continuous delivery, DevOps, release management, application of the modern framework for modern operations, service delivery and optimization of Infrastructure & Operations organizations.

Previous Work Experience

Amy has more than 20 years of experience in product management, product and technical marketing, development and operations roles driving IT management software products from conception through the product life cycle until obsolescence, all with the purpose of enabling IT professionals to solve their most pressing issues. Her previous work at BMC and HP included the development of strategic positioning to bring new enterprise software products to worldwide markets as well as expanding the global reach of existing products. Amy has great strength in building strong relationships and collaborating with vendors, clients, and teams worldwide. Amy has experience in building IT management software products that span network management, application management, service management, asset management and reporting and analytics.


Amy holds a master's degree in Telecommunications and a bachelor's degree in Electrical and Computer Engineering from the University of Colorado.

Amy DeMartine's Research

  • For Infrastructure & Operations Professionals

    Report: The Seven Habits Of Highly Effective DevOps

    Organizations have for years sought a means of more quickly delivering business value in the form of working software. Inspired by innovations in Agile software development and the application o...

    • Downloads: 1475
  • For Sourcing & Vendor Management Professionals

    Report: TechRadar™: Software-As-A-Service, Q1 2014

    Nearly 15 years after the appearance of software-as-a-service (SaaS) startups such as, NetSuite, and Google, software-as-a-service is nearing its tipping point. SaaS adoption is p...

    • Downloads: 1188
  • For Infrastructure & Operations Professionals

    Report: Market Overview: IT Service Management SaaS Tools Update, 2014

    IT service management (ITSM) software-as-a-service (SaaS) solutions have been widely adopted by IT infrastructure and operations (I&O) organizations around the globe to help deliver technology s...

    • Downloads: 778
  • For Infrastructure & Operations Professionals

    Report: The Forrester Wave™: ITSM SaaS Delivery Capabilities, Q3 2014

    How an IT or business service is delivered directly affects the quality of experience for the service consumer and the reputation of the infrastructure and operations (I&O) team that delivers th...

    • Downloads: 593
  • For Infrastructure & Operations Professionals

    Report: Best Practices: IT Asset Management

    For the past decade, technology management has been deploying critical business applications to enable other business divisions and executive management to better control and manage business pro...

    • Downloads: 617
View all of Amy DeMartine's Research

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