Andre Kindness is a leading expert on enterprise network operations and architecture. His research focuses on networking technology and strategy — such as virtual network infrastructure, hybrid and multicloud networking, Zero Trust edge (ZTE), and business optimized networks — along with impacts across skills, organization, roles, and processes. In particular, he is a leading visionary in defining the network architecture and technology needed inside retail stores, hospitals, manufacturing sites, and hospitality venues — i.e., business-optimized networks — with a focus on engaging the people involved, especially customers. He helps Forrester clients develop and improve their strategy to create a network platform for the digital business since the network connection can be a customer's first touchpoint to the business. Most recently, Andre has been helping companies transition their networking vision from SDWAN to ZTE, bringing together Zero Trust security architectures and IT networks. During his tenure at Forrester, he has advised leading Fortune 100 and Fortune 500 companies on their networking strategies and has been frequently cited in major news outlets including Forbes, Business Wire, Network World, Intelligent CISO, and TechTarget.