Craig is an internationally recognized expert in automation, AI, and the future of work. His coverage areas include AI agent platforms and use cases, digital process automation, and emerging adaptive process orchestration. Also included are automation centers of excellence (COE), process transformation methods, and AI-driven workforce changes such as agent experience trends. Dynamic case management, document automation use cases, communication platforms as a service, and customer communications management round out his coverage. His 2019 book, Invisible Robots in the Quiet of the Night, and his 2025 follow-up, Random Acts of Automation, both garnered widespread critical acclaim. A prolific writer and speaker, Craig is frequently quoted in The Wall Street Journal, The New York Times, USA Today, Forbes, and many other publications and media outlets.