Craig serves enterprise architecture and business process professionals. He is an internationally recognized expert in automation, AI, and the future of work. His technology coverage areas include robotic process automation, digital process automation, Intelligent automation platforms, document automation, AI agent solutions, and the potential workforce disruption due to these technologies. Dynamic case management, digital transformation, and customer communications management round out his coverage. His 2019 book, Invisible Robots in the Quiet of the Night, received wide acclaim. His latest book, Random Acts of Automation, will publish in January 2025. A prolific writer and speaker, Craig is frequently quoted in The Wall Street Journal, The New York Times, USA Today, Forbes, and many other publications and media outlets.